Can’t Setup

  • Resolved kimballw

    (@kimballw)


    6 years ago

    Any of the “complete the setup steps” links for Facebook for WooCommerce send me (correctly) to WooCommerce->Settings->Integration. When I click on the “Get Started” button in the facebook block, I get redirected to the same page (admin.php?page=wc-settings&tab=integration&section=facebookcommerce#), but none of the modal windows appear allowing me to configure this plugin. I am running WordPress 5.4.2, with WooCommerce 4.0.1, and Facebook for WooCommerce 1.11.2.

    This is a fairly new WooCommerce install (only 2 months old), so it’s unlikely there’s an issue with legacy code causing a problem, and so far, modal setup windows for other plugins have worked flawlessly.

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  • SkyVerge

    (@skyverge)

    6 years ago

    Hey @kimballw,

    Thanks so much for reaching out to us about Facebook for WooCommerce! I’m happy to help out. 🙂

    Sorry to hear that the plugins setup isn’t launching as it should. Could I ask you to please open up a support request with us here?

    https://www.skyverge.com/contact/

    Please reference this forum thread and also include your system status.

    You can get this by going to:

    WooCommerce > Status and clicking on Get system report.

    Cheers,
    Steve
    SkyVerge

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