Hi @anthony750,
First, please put custom fields above the [post comment] button. This is not correct:
Then temporarily disable other plugins, especially the WP Rocket. And test it.
Since 2015, the form has been like that, I do not understand the problem.
With a member account it is possible to put a comment but impossible for guests.
I disabled all plugins and still the same problem.
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This reply was modified 6 years, 1 month ago by
anthony750.
I’ve tried everything, and nothing works.
Apparently an error message is displayed when validating the comment but no text is displayed here are the texts I made :
– Removing and reinstalling all the plugins
– Removing forms from the wpdiscuz plugin
– Try it on a test site with the same plugins and no problem (so it would come from the site mentioned above)
– Removal of the WPROCKET plugin from the site and same problem
– correction of the form as requested
The bug must have been present for a while because the last comment was made on April 15th, not since 🙁
It is absolutely necessary to find the bug because we live on it 🙁
Here is a capture of what I see in inspected the element CAPTURE
Waiting for your return and I count on you, I am continuing the tests on my side too and hoping to solve this quickly.
Yours sincerely,
Hi @anthony750,
Please contact us via info[at]gvectors.com email address and refer to this topic. We’ll try to help you within next 12-24 hours. We’re not in your timezone.
I did a restore of a backup from April 15th and updated extension by extension and the problem seems to be solved for the moment.
I think that the blockage comes from old files with a probably expired extension that was blocking with wpdiscuz.
Hopefully this won’t happen again which would be a bit annoying. In the future I hope to be able to develop our own commenting solution to avoid blocking.
For today, it works to be seen in the next few days, I’ll keep you informed.
I didn’t get any news about this topic :LIEN a mail with the login has been sent to you.
Thanks anyway for your reaction (very fast), great team and great company : bravo.
Yours sincerely,
Good morning, sir,
I have a person who has to try on mobile and I make them too and impossible to put a comment on mobiles.
How do I do it?
Awaiting your return
Hi @anthony750,
We’ve not received any email from you. Haven’t you contacted us? Please don’t forget refer to this topic.
Good morning, sir,
I still have a problem, with your plugin, (I made myself the test after some feedback on the support). When a user shares a review on the frontend I receive a mail but it is not available on the backend.
I’ll get back to you on the e-mail.
It would be nice if your plugin works one day!
Waiting for your return,
