Scan Has Failed to Start

  • Resolved gpaul808

    (@gpaul808)


    6 years ago

    Hello,

    When I start a scan with Wordfence I receive the following error message: “Scan stop request received.” Can someone help.

    Thank you.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • WFGerroald

    (@wfgerald)

    6 years ago

    Hey @gpaul808,

    On the scan page, when you open the browser console, can you see any errors? that’s where I would start debugging this issue.

    https://www.wordfence.com/help/advanced/troubleshooting/#how-to-inspect-the-browser-console

    Here’s some troubleshooting tips from our documentation.

    https://www.wordfence.com/help/scan/troubleshooting/#if-your-scans-arent-starting

    Also, clearing cache from your site might help, there are different type of caches you should consider, for example:
    – Any caching plugin.
    – A plugin that has JS/CSS minify option.
    – Your hosting provider might have its own caching system, make sure to purge the cache from there too.
    – Cloudflare in case you are using it.
    – Finally, clear your browser cache, you might need to switch to another browser -temporarily- for testing.

    Please let me know how it goes.

    Thanks,

    Gerroald

    WFGerroald

    (@wfgerald)

    6 years ago

    Hey @gpaul808,

    We haven’t heard back from you in a while, so I’ve gone ahead and marked this thread as resolved.

    Please feel free to open another thread if you’re still having issues with Wordfence.

    Thanks,

    Gerroald

Viewing 2 replies - 1 through 2 (of 2 total)

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