Password Reset not working – Mobile

  • Resolved Masidus

    (@masidus)


    5 years, 11 months ago

    Hello,

    When I go to reset my password for my WooCommerce account I am having issues.

    When you click password reset and enter your email, the password reset link gets sent fine.

    When clicking this on desktop I am taken to the area which says ‘Enter New Password’ and ‘Repeat New Password’

    On mobile however, myself and all my customers get taken back to the original page where you enter your email address in order to receive the password reset email, hence they are stuck in a loop.

    Hope this makes sense and let me know if you need any further info, many thanks!

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • con

    (@conschneider)

    Engineer

    5 years, 11 months ago

    Hi there,

    On mobile however, myself and all my customers get taken back to the original page where you enter your email address in order to receive the password reset email, hence they are stuck in a loop.

    I get the same.
    Since it works for desktop but not for mobile, a Javascript error seems likely. However I cannot right click at: https://watkinsprints.co.uk/my-account/lost-password/ to use my browser tools for examination.

    Kind regards,

    Thread Starter Masidus

    (@masidus)

    5 years, 11 months ago

    Thank you very much for your swift reply!!

    I have just disabled copy protection so you can right click now 🙂

    Let me know if there’s anything else you need, thank you so much!

    Rynald0s

    (@rynald0s)

    Automattic Happiness Engineer

    5 years, 11 months ago

    Hi @masidus!

    Please also make sure that your my-account page is excluded from being cached. You can see more about that here:

    https://docs.woocommerce.com/document/configuring-caching-plugins/#section-6

    Cheers!

    Thread Starter Masidus

    (@masidus)

    5 years, 11 months ago

    Hi @rynald0s

    Thank you for your response and that was exactly it, caching has been invalidated on those pages now and everything is working great!

    Apologies for the question haha; I was over-complicating the issue and such a simple fix never even crossed my mind so much appreciated!

    Hope you’re well, many thanks!

    Solution:

    Caching plugin was caching the checkout page and worked after invalidating
- checkout
- my-account
- cart
Viewing 4 replies - 1 through 4 (of 4 total)

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