Can’t install although PHP Version is fine | WordPress.org

Resolved samuelzee
(@samuelzee)

6 years ago

Hi,

My PHP version is 7.3.16 and I noted that the requirement is PHP 7.2

But yet I am unable to install the plugin.

Is this a known issue?

Thanks so much in advance

The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

Plugin Author Thomas
(@tsteur)

6 years ago

Hi @samuelzee sorry about that! Hoping I get make that right.

Do you get any error message when activating the plugin? Do you see the menu items?

Is there any chance that you can enable the so called “matomo safe mode” as described in https://matomo.org/faq/wordpress/i-have-a-problem-how-do-i-troubleshoot-and-enable-wp_debug/ and test it again? Ideally then you would be able to view the system report under diagnotics.

Could you send us the report either by email to wordpress@matomo.org or paste it here as a comment? (it should be anonymised)

Plugin Author Thomas
(@tsteur)

6 years ago

@samuelzee have you maybe had a chance to look at my last comment?

Plugin Author Thomas
(@tsteur)

6 years ago

@samuelzee BTW do you mind checking in your wp-config.php what your DB_CHARSET variable is set to in case you know how to look this up?

Plugin Author Thomas
(@tsteur)

6 years ago

@samuelzee fyi we released a new version where we were handling the database charset better. Installation might work now. You can also try to reset the plugin see https://matomo.org/faq/wordpress/how-do-i-delete-or-reset-the-matomo-for-wordpress-data-completely/ to potentially fix any issue. Let me know if you’re still having the issue but things might just work fine now.

Viewing 4 replies - 1 through 4 (of 4 total)

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4 replies
2 participants
Last reply from: Thomas
Last activity: 6 years ago
Status: resolved