Caching causing problems

Resolved cthornton582
(@cthornton582)

6 years, 1 month ago

This plugin is causing a problem on our site. We were having the same problem with WP Rocket as well. Users will sometimes (but not always) be unable to login to the site. They will be told their username is incorrect. Its weird though, because sometimes these users ARE logged in, but they can’t get past the login page unless they change the url to a specific page on the site. Sometimes new users can’t register either.

Login and registration is done through our core plugin called PeepSo, a social media plugin. PeepSo suggested just stop using on-site caching, but the site runs slow without it.

Any idea what specific setting could be causing this issue? The problem was happening when I had page cache, object cache, database cache, and browser cache enabled. Would one of these 4 settings be a more likely culprit?

The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

Plugin Contributor Marko Vasiljevic
(@vmarko)

6 years, 1 month ago

Hello @cthornton582

I am sorry about the issue you are experiencing and I am happy to assist you with this.
Well if there are two Major Caching plugins that are not working well with some other plugin, possibly the issue is not with the caching plugins bit the other plugins’ ability to work with caching.
Be that as it may, the first thing to determine is which setting might be causing this. TO do this you need to enable W3 Total Cache and test the settings one by one. First, start with just Browser Cache enabled (as I can see it’s a major issue when testing). If the issue is gone, enable Page Caching. Now for the format of your website Page Caching might be not the best solution, so you should try without it and if you enable it you should enable the “Don’t cache pages for logged in users” option in Performance>Page Cache.
Thank you!

Plugin Contributor Marko Vasiljevic
(@vmarko)

6 years, 1 month ago

Hello @cthornton582

Any update on this?
Thank you!

Thread Starter cthornton582
(@cthornton582)

6 years, 1 month ago

Yeah I’ve isolated the issue to page caching and/or browser caching. The problem exists when either one of them is enabled. However, I got in touch with the CTO of our core plugin, PeepSo, and they just recently began talks with W3 to try and improve the compatibility of the two plugins because the interference between the two plugins is known. Thanks!

Plugin Contributor Marko Vasiljevic
(@vmarko)

6 years, 1 month ago

Hello @cthornton582

Thank you for your patience.
We spoke with the Peepso team and they’ve released a new version of the plugin. In this version, there is an option in Peepso settings: Advanced / Login Security: Login nonce check.
The point of the latest option is to disable nonce for logged in users.
Please see if this solution helps.
THank you!

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Caching causing problems’ is closed to new replies.

Tags