incomplete orders are counted

  • mctomp

    (@mctomp)


    6 years ago

    Hi! There is a weird issue: the plugin counts incomplete orders.

    E.g. you get to checkout and then don’t pay (order is in ‘not paid’ state), and still ‘backed’ counter is increased.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Md. Mehedi Hasan

    (@mehedih)

    6 years ago

    Hello there,

    We’re sorry for the inconvenience. Without the order completion, the new Backed amount should not be counted and the campaign status should not update.

    I have tried to reproduce the issue locally. It’s working fine for me. Can you please reproduce the issue by recording your screen and share the video with me?

    Hopefully, we will have a solution for you very soon.

    Regards

    Thread Starter mctomp

    (@mctomp)

    6 years ago

    Hello
    Thank you for the reply

    Here a short video

    https://drive.google.com/file/d/1tP8rH6MvlRilSUYvAkeA5QVtEKCSDA8a/view?usp=sharing

    Thank you

    Tom

    Thread Starter mctomp

    (@mctomp)

    6 years ago

    @mehedih
    Any idea?
    Thanks

    Md. Mehedi Hasan

    (@mehedih)

    6 years ago

    Hello Tom,

    Thanks a lot for sending the video. I’m having trouble understanding the mentioned issue and possible solution without checking your site. I would request you to come to our live chat or email at support@themeum.com for further investigation.

    Regards

Viewing 4 replies - 1 through 4 (of 4 total)

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