No Password Reset Link

chanhalzkie
(@chanhalzkie)

6 years ago

Hi Everyone,

I’m having a problem with the reset/lost password function.
Whenever customers or even me click the lost password button,
we do receive an email BUT there is no password reset link included in the email.
Here’s what it contains:

Password Reset Request
Click here to reset your password
Someone requested that the password be reset for the following account: Username: guzman If this was a mistake, just ignore this email and nothing will happen. To reset your password, visit the following address:

Powered by WooCommerce

Any help with this please?

Thank you!
Viewing 3 replies - 1 through 3 (of 3 total)
ianarman
(@ianarman)
6 years ago
HI,
I found this link it might help you.
WooCommerce Email Templates
It seems the email templates are customized within WooCommerce.
it also references this file customer-reset-password.php
Plugin Support
Riaan K.
(@riaanknoetze)
6 years ago
Hi there,
It does indeed sound like a plugin/theme conflict might be at play here. To check whether that’s the case, please share a copy of your status report as found under **WooCommerce > System Status**.
Thanks!
Thread Starter
chanhalzkie
(@chanhalzkie)
6 years ago
Hi everyone,
Sorry for the late response.
I do think that there’s something wrong with plugin/template overriding.
Here’s the status report from WooCommerce

### WordPress Environment ###

WordPress address (URL): https://bright-star.com.au
Site address (URL): https://bright-star.com.au
WC Version: 4.0.1
REST API Version: ✔ 1.0.7
WC Blocks Version: ✔ 2.5.15
Action Scheduler Version: ✔ 3.1.4
WC Admin Version: ✔ 1.0.3
Log Directory Writable: ✔
WP Version: 5.4
WP Multisite: ✔
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_AU
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.2.30
PHP Post Max Size: 64 MB
PHP Time Limit: 0
PHP Max Input Vars: 3000
cURL Version: 7.69.1
OpenSSL/1.1.1g

SUHOSIN Installed: –
MySQL Version: 5.7.29
Max Upload Size: 49 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 3.8.0
WC Database Prefix: wp_
Total Database Size: 116.81MB
Database Data Size: 81.57MB
Database Index Size: 35.24MB
wp_woocommerce_sessions: Data: 1.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 1.52MB + Index: 0.39MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 7.50MB + Index: 6.83MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 0.00MB + Index: 0.02MB + Engine MyISAM
wp_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_actionscheduler_logs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_blogmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_blogs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_blog_versions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 2.50MB + Index: 0.80MB + Engine InnoDB
wp_fo_elements: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_fo_usable_fonts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_itsec_dashboard_events: Data: 0.03MB + Index: 0.03MB + Engine MyISAM
wp_itsec_distributed_storage: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_itsec_fingerprints: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_itsec_geolocation_cache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_itsec_lockouts: Data: 0.18MB + Index: 0.03MB + Engine MyISAM
wp_itsec_logs: Data: 25.30MB + Index: 0.83MB + Engine MyISAM
wp_itsec_mutexes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_itsec_opaque_tokens: Data: 0.17MB + Index: 0.17MB + Engine MyISAM
wp_itsec_temp: Data: 0.29MB + Index: 0.28MB + Engine MyISAM
wp_itsec_user_groups: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_ms_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_options: Data: 3.02MB + Index: 0.23MB + Engine InnoDB
wp_postmeta: Data: 12.52MB + Index: 7.77MB + Engine InnoDB
wp_posts: Data: 5.36MB + Index: 0.50MB + Engine InnoDB
wp_registration_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_revslider_css: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
wp_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_sliders: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
wp_revslider_slides: Data: 1.38MB + Index: 0.00MB + Engine InnoDB
wp_revslider_static_slides: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_signups: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_site: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_sitemeta: Data: 4.03MB + Index: 0.03MB + Engine InnoDB
wp_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 5.50MB + Index: 4.97MB + Engine InnoDB
wp_users: Data: 0.13MB + Index: 0.14MB + Engine InnoDB
wp_wcpdf_invoice_number: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_admin_note_actions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_customer_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_product_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_stats: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_product_meta_lookup: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wp_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woof_query_cache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wptc_activity_log: Data: 0.33MB + Index: 0.19MB + Engine InnoDB
wp_wptc_backups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wptc_current_process: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wptc_inc_exc_contents: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wptc_options: Data: 0.03MB + Index: 0.01MB + Engine MyISAM
wp_wptc_processed_files: Data: 9.52MB + Index: 11.09MB + Engine InnoDB
wp_wptc_processed_iterator: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wptc_processed_restored_files: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wptc_query_recorder: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yith_wcwl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yith_wcwl_lists: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_yoast_seo_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_seo_meta: Data: 0.08MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

attachment: 431
custom_css: 1
itsec-dash-card: 11
itsec-dashboard: 1
la_block: 3
la_testimonial: 1
nav_menu_item: 151
oembed_cache: 73
page: 41
popup: 1
popup_theme: 6
post: 3
product: 110
product_variation: 9
revision: 765
shop_order: 1213
vc_grid_item: 1
wpcf7_contact_form: 5
yith-wcbm-badge: 2

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (55) ###

BCM Duplicate Menu: by BCM.dev – 1.0.1
Code Snippets: by Code Snippets Pro – 2.14.0
Contact Form 7: by Takayuki Miyoshi – 5.1.7
Envato Market: by Envato – 2.0.3
Export WooCommerce customer list: by PI Websolution – 1.4.2
Social Slider Widget: by creativemotion – 1.7.6
Jetpack by WordPress.com: by Automattic – 8.4.2
WPBakery Page Builder: by Michael M - WPBakery.com – 5.6
LA Studio Core: by LA Studio – 1.0.5
Oasis Package Demo Data: by LA Studio – 1.2
Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.3
Slider Revolution: by ThemePunch – 5.4.8.1
threeam - schedule texts: by Jayme Brereton – 📱
WooCommerce Cash On Pickup: by Marian Kadanka – 1.5 – Not tested with the active version of WooCommerce
WooCommerce Blocks: by Automattic – 2.5.15
Woo Local PickUp: by Swetanka Jaiswal – 1.0.1 – Not tested with the active version of WooCommerce
Advanced Order Export For WooCommerce: by AlgolPlus – 3.1.4
YITH WooCommerce Badge Management: by YITH – 1.4.0
YITH WooCommerce Wishlist: by YITH – 3.0.9
BackUpWordPress: by XIBO Ltd – 3.10
Duplicate Post: by Enrico Battocchi – 3.2.4
WooCommerce: by Automattic – 4.0.1
Order / Coupon / Subscription Export Import Plugin for WooCommerce (BASIC): by WebToffee – 1.6.4
Classic Editor: by WordPress Contributors – 1.5
Yoast SEO: by Team Yoast – 13.5
Contact Form 7: by Takayuki Miyoshi – 5.1.7
Slider Revolution: by ThemePunch – 5.4.8.1
YITH WooCommerce Wishlist: by YITH – 3.0.9
Social Slider Widget: by creativemotion – 1.7.6
Jetpack by WordPress.com: by Automattic – 8.4.2
Popup Maker: by Popup Maker – 1.10.0
GA Google Analytics: by Jeff Starr – 20200325
YITH WooCommerce Catalog Mode: by YITH – 2.0.0
Multisite Custom CSS: by Nick Halsey – 1.0
Shipping Method Display Style for WooCommerce: by Thedotstore – 3.5 – Not tested with the active version of WooCommerce
Checkout Field Editor for WooCommerce: by ThemeHigh – 1.4.2
WP WooCommerce Mailchimp: by Saint Systems – 2.3.12
Email Text Customizer for WooCommerce: by EnigmaWeb – 1.0.3 – Not tested with the active version of WooCommerce
Search & Replace: by Inpsyde GmbH – 3.2.1
WooCommerce Free Gifts: by IgniteWoo.com – 2.2.24 – Not tested with the active version of WooCommerce
WooCommerce Cart Weight: by WP Desk – 1.2.3
CMP - Coming Soon & Maintenance Plugin: by NiteoThemes – 3.7.4.2
WooCommerce Blocks: by Automattic – 2.5.15
WP Rocket: by WP Media – 3.5.2
iThemes Security Pro: by iThemes – 6.5.5
Frontend Reset Password: by Square One Media – 1.1.91
MainWP Child: by MainWP – 4.0.7
WooCommerce Order SMS Notifications: by NinjaCoders – 1.9 – Not tested with the active version of WooCommerce
Custom Order Status for WooCommerce: by Tyche Softwares – 1.4.9
threeam - devel: by Jayme Brereton – 👌
WP Crontrol: by John Blackbourn & crontributors – 1.8.1
WooCommerce PDF Invoices & Packing Slips Pro: by IgniteWoo.com – 3.0.12 – Not tested with the active version of WooCommerce
IgniteWoo Updater: by IgniteWoo.com – 3.0
Backup and Staging by WP Time Capsule: by Revmakx – 1.21.24
Woo Store Vacation: by MyPreview – 1.3.3

### Inactive Plugins (8) ###

Badge Management For Woocommerce: by phoeniixx – 1.3.6 – Not tested with the active version of WooCommerce
Bulk Delete: by Sudar – 6.0.2
Vulnerable Plugin Checker: by Storm Rockwell – 0.3.12
WooCommerce Force Authentification Before Checkout: by Luiz Bills – 1.2.1 – Not tested with the active version of WooCommerce
WooCommerce Multiple Free Gift: by lilmonkee – 1.2.3 – Not tested with the active version of WooCommerce
WooCommerce PDF Invoices & Packing Slips: by Ewout Fernhout – 2.4.8
WOOF - WooCommerce Products Filter: by realmag777 – 1.2.4
WordPress Users & WooCommerce Customers Import Export(BASIC): by WebToffee – 1.4.1

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Must Use Plugins (7) ###

clear-ithemes.php: by  –
Multisite: Password Reset on subsite: by Eric Teubert – 1.0.0
threeam - dev login: by Jayme Brereton – 🔓
threeam - fix email return path: by Jayme Brereton – 🦁
threeam - remove users endpoint: by Jayme Brereton – 🚷
threeam - yoast to bottom: by Jayme Brereton – ⬇️
WP Time Capsule: by Revmakx –

### Settings ###

API Enabled: –
Force SSL: –
Currency: AUD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #7 - /shop/
Cart: #8 - /cart/
Checkout: #9 - /checkout/
My account: #10 - /my-account/
Terms and conditions: #1565 - /pick-up-locations/

### Theme ###

Name: Oasis child
Version: 1.0
Author URL: http://themeforest.net/user/LA-Studio
Child Theme: ✔
Parent Theme Name: Oasis
Parent Theme Version: 1.1.7
Parent Theme Author URL: http://themeforest.net/user/LA-Studio
WooCommerce Support: ✔

### Templates ###

Archive Template: Your theme has a woocommerce.php file
you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.

Overrides: oasis-child/woocommerce/cart/cart.php version 3.5.0 is out of date. The core version is 3.8.0
oasis/woocommerce/cart/cross-sells.php
oasis/woocommerce/content-product.php version 3.4.0 is out of date. The core version is 3.6.0
oasis/woocommerce/content-single-product.php version 3.4.0 is out of date. The core version is 3.6.0
oasis-child/woocommerce/emails/admin-cancelled-order.php version 2.5.0 is out of date. The core version is 3.7.0
oasis-child/woocommerce/emails/admin-failed-order.php version 2.5.0 is out of date. The core version is 3.7.0
oasis-child/woocommerce/emails/admin-new-order.php version 2.5.0 is out of date. The core version is 3.7.0
oasis-child/woocommerce/emails/customer-completed-order.php version 2.5.0 is out of date. The core version is 3.7.0
oasis-child/woocommerce/emails/customer-invoice.php version 2.5.0 is out of date. The core version is 3.7.0
oasis-child/woocommerce/emails/customer-new-account.php version 1.6.4 is out of date. The core version is 3.7.0
oasis-child/woocommerce/emails/customer-note.php version 2.5.0 is out of date. The core version is 3.7.0
oasis-child/woocommerce/emails/customer-on-hold-order.php version 2.5.0 is out of date. The core version is 3.7.0
oasis-child/woocommerce/emails/customer-processing-order.php version 2.5.0 is out of date. The core version is 3.7.0
oasis-child/woocommerce/emails/customer-refunded-order.php version 2.5.0 is out of date. The core version is 3.7.0
oasis-child/woocommerce/emails/customer-reset-password.php version 2.0.0 is out of date. The core version is 4.0.0
oasis-child/woocommerce/emails/email-addresses.php version 2.4.0 is out of date. The core version is 3.9.0
oasis-child/woocommerce/emails/email-customer-details.php
oasis-child/woocommerce/emails/email-footer.php version 2.3.0 is out of date. The core version is 3.7.0
oasis-child/woocommerce/emails/email-header.php version 2.4.0 is out of date. The core version is 4.0.0
oasis-child/woocommerce/emails/email-order-details.php version 2.5.0 is out of date. The core version is 3.7.0
oasis-child/woocommerce/emails/email-order-items.php version 2.1.2 is out of date. The core version is 3.7.0
oasis-child/woocommerce/emails/email-styles.php version 2.3.0 is out of date. The core version is 4.0.0
oasis/woocommerce/loop/add-to-cart.php
oasis/woocommerce/loop/loop-end.php
oasis/woocommerce/loop/loop-start.php
oasis/woocommerce/loop/orderby.php version 3.3.0 is out of date. The core version is 3.6.0
oasis/woocommerce/loop/pagination.php
oasis/woocommerce/product-searchform.php
oasis/woocommerce/single-product/meta.php
oasis/woocommerce/single-product/product-image.php
oasis/woocommerce/single-product/product-thumbnails.php
oasis/woocommerce/single-product/related.php version 3.0.0 is out of date. The core version is 3.9.0
oasis/woocommerce/single-product/up-sells.php

Outdated Templates: ❌
					
					
						Learn how to update

### Action Scheduler ###

Complete: 7
Oldest: 2020-03-28 16:06:50 +0000
Newest: 2020-04-21 00:11:01 +0000

Pending: 1
Oldest: 2020-04-28 00:10:48 +0000
Newest: 2020-04-28 00:10:48 +0000
This reply was modified 6 years ago by chanhalzkie.
Viewing 3 replies - 1 through 3 (of 3 total)
The topic ‘No Password Reset Link’ is closed to new replies.
Tags
