Theme not activating

sufiyans
(@sufiyans)

6 years ago
Hello,

I am hosting provider and a few clients have complained me that their theme don’t get activated and they received cURL error.
Upon checking further with Data center, I found no IP blocking from our Data center end nor from our firewall.
I was informed that there is a block from “the server which our server is trying to communicate”

Upon checking your forum, I found multiple users facing this same issue.
https://generatepress.com/forums/topic/curl-error-28/

We even white listed your IP’s mentioned the above forum link but the issue was not fixed.

This is our connection log
===========================
[root@server8 ~]# ping 104.198.56.87
PING 104.198.56.87 (104.198.56.87) 56(84) bytes of data.
^C
— 104.198.56.87 ping statistics —
67 packets transmitted, 0 received, 100% packet loss, time 66014ms
=============================

Please whitelist our server IP : 51.89.41.98
- This topic was modified 6 years ago by sufiyans.

Viewing 3 replies - 1 through 3 (of 3 total)

Theme Author Tom
(@edge22)

6 years ago

Hi there,

What is this for, exactly? License activation?

Any chance you can send us an email?: https://generatepress.com/contact

Thanks!

Thread Starter sufiyans
(@sufiyans)

6 years ago

Hello,

This is about theme activation but on behalf of my client(I am their web hosting provider).
I have received 4 complaints till now regrading theme activation issue from my clients.

I tried contacting you from https://generatepress.com/contact but the form said its “pre-sale” and if require technical assistance, I will need need client theme purchase details however as per our company policy we cannot ask them.
This is a exceptional case that “our server IP” is blocked by you guys, hence we have to get involved in this case

As mentioned earlier, This is our connection log
===========================
[root@server8 ~]# ping 104.198.56.87
PING 104.198.56.87 (104.198.56.87) 56(84) bytes of data.
^C
— 104.198.56.87 ping statistics —
67 packets transmitted, 0 received, 100% packet loss, time 66014ms
=============================

Please whitelist our server IP : 51.89.41.98
I would like you unblock our server IP as we are also experiencing loss who are using your theme on our hosting server.

Theme Author Tom
(@edge22)

6 years ago

Theme activation doesn’t require any external communication.

The only thing that does is license key activation, which we aren’t allowed to support in these forums, as they’re reserved for the free theme only.

Feel free to use the Account Issue form and we’ll do our best to figure out what’s going on.

Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)

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