Plugin Author
Thomas
(@tsteur)
Hi @masidus sorry about this. I’ll do my best so we can hopefully get things sorted and working for you. Do you mind maybe sending us your system report? Either as a comment in this post (the report should be anonymised) or to our email: wordpress at matomo.org ? Here’s a link that shows you how to get the report:
https://matomo.org/faq/wordpress/how-do-i-find-and-copy-the-system-report-in-matomo-for-wordpress/
Is this only in the ecommerce and visits log but not in any other report?
whenever I select a date past or including 11/04/2020
Does it work for any date? I suppose this was maybe on 12/04/2020 and that date worked maybe? Or no date works?
Hi @tsteur,
No worries at all and thank you for your swift reply!
Upon searching for the Diagnostics I clicked onto the Troubleshooting tab and manually invalidated the Matomo cache which has completely solved my problems!
There are some problems which are evident in the logs still however relating to another plugin and I think there are some conflicts occurring, hence I will email you the logs regardless and if you wouldn’t mind taking a look that would be hugely appreciated.
Thank you for your time and again such an amazing plugin – if anyone is thinking about downloading this and you haven’t already, DO IT and never rely upon Google Analytics or Facebook Analytics again!! (Especially if you run eCommerce – Facebook ads tracking is shockingly poor!)
All the best!
SOLUTION - Matomo > Diagnostics > Troubleshooting > 'Clear Matomo Cache'
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This reply was modified 6 years, 1 month ago by
Masidus.
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This reply was modified 6 years, 1 month ago by Masidus.
Plugin Author
Thomas
(@tsteur)
Glad it works now @masidus I will have a look to see what could potentially have caused this in the first place.
I’ve had a look at your system report and it seems to be a problem with the woo coupon plugin. You can ignore this log but ideally would you be able to let the plugin developers of that plugin know about this error so they can fix it?
Undefined index: REQUEST_METHOD in $ABSPATH/wp-content/plugins/woocommerce-auto-added-coupons/includes/plugins/WJECF_Debug.php:180
I’m otherwise happy to create a support issue on their plugin for you.
Great to hear you enjoy the plugin. If you don’t mind be great to give us a review so hopefully it helps convincing more users to not rely on GA and FA 🙂 https://wordpress.org/support/plugin/matomo/reviews/
Excellent thank you for your time!
I’ve submitted a support ticket to coupon plugin so hopefully that will be fixed in the near future.
Also I’ve left a review for the plugin; again thank you for providing us with Matomo, it’s the definitely the best free platform!
