Plugin Support
Fernando a11n
(@fhaps)
Automattic Happiness Engineer
I fail when I try to connect my Paypal account.
What happens when you try to connect the account? Do you receive any errors?
When I manually input my credentials, it shows 10002 error when checking out.
This error generally indicates that there is an issue with your PayPal account that stops you from taking live payments. It could be that there is a block on the account, or you have information missing. I’d recommend reaching out to PayPal to verify that the account is ready to take live payments.
You can try to get more details about the error by enabling the Debug Log in PayPal. This is done from WooCommerce > Settings > Payments > PayPal Checkout. Once enabled, if you try to process a payment and it fails, you can check the log under WooCommerce > Status > Log to see a record of the transaction. The log for PayPal Checkout will be the one that has “ppec” in the title.
We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.
– Joey
