CleanTalk keeps deactivating

  • Resolved catnap

    (@andrejmiklosik)


    6 years ago

    Hi, at this site, the plugin keeps deactivating itself after a while. I always only notice it when the client starts complaining about the numerous spam requests.

    I checked the error log on the server and there is nothing related.
    I hope you’ll be able to help me and investigate.

    Thanks!

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support sergecleantalk

    (@sergecleantalk)

    6 years ago

    Hello,

    Could you try to disable the auto-update for this website?

    https://cleantalk.org/help/cleantalk-auto-update

    Plugin Author Denis Shagy

    (@shagimuratov)

    6 years ago

    Hello @andrejmiklosik,

    Thank you for feedback!

    Please let us 2-3 days to investigate the issue.

    We will write you back as we finish.

    Thread Starter catnap

    (@andrejmiklosik)

    6 years ago

    Hi @sergecleantalk, we never had auto updates on. @shagimuratov thanks, will wait for an update.

    Plugin Support amagsumov

    (@amagsumov)

    6 years ago

    Hello @andrejmiklosik,

    Thank you for the details. I’ve added this information to the task.

    Artyom Davydov

    (@sartemd174)

    6 years ago

    Hello,

    Please, answer these questions:

    1) Could you please attach a php error log from this website?
    2) Do you have any other plugins that may provide some auto-update functions?
    3) Do you use WPMS (WordPress Multi-Site) or standalone installation?

    Best regards.

    prestonstreetaus

    (@prestonstreetaus)

    5 years, 10 months ago

    Hi everyone, I’m having this same problem.

    It deactivates on pretty much all sites running it over time, and I’m only made aware of this when my client starts complaining about spam again.

    This is happening both on sites running VERY lean amounts of plugins, like only 6, as well as more complex sites with many plugins.

    I created another issue for this myself maybe about 6 months ago. It’s been happening the whole time I’ve been using the CleanTalk service.

    Plugin Support sergecleantalk

    (@sergecleantalk)

    5 years, 10 months ago

    Thank you for your feedback. Could you answer these questions?

    1) Could you please attach a php error log from this website?
    2) Do you have any other plugins that may provide some auto-update functions?
    3) Do you use WPMS (WordPress Multi-Site) or standalone installation?

Viewing 7 replies - 1 through 7 (of 7 total)

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