Hi there,
Would you mind giving us more details, as your message doesn’t describe the issue.
– When you say your website was broken, what exactly happened?
– Was WP-Optimize enabled for some time, or did you only just enable it?
– Which features of WP-Optimize did you enable / use?
– Did your hosting company explain the issue?
Best,
Marc.
Actually, my website was broken and it was working fine when I am logged in but was not working fine after I am logged out. When I contacted my hosting company they told me that it is due to the wp-optimize plugin and you need to disable it. When i disabled it was working fine after that.
It was installed from long time but i think few days ago I updated that may be it was in new update.
> Actually, my website was broken
What was broken? Please explain what was on your screen, as otherwise I can’t really help you.
> What is your hosting company? Some hosting companies have their own caching solutions, which make plugins like WP-Optimize incompatible.
Also looking at your site, some parts look broken right now.
Marc.
I forgot to take the screenshot ….. it was displaying question marks and some other symbols etc all over the page.
The website is fine working now but again it displays the website in light color.
Could you please figure out what the issue could be?
Ah I see. You can look at this FAQ here, explaining what can cause this issue:
https://getwpo.com/faqs/i-see-garbage-characters-instead-of-a-normal-web-site-how-do-i-fix-this/
Did you update other plugins or your theme before it showed those characters?
Could you list your active plugins here?
Marc.
may be my client updated some plugins or wordpress recently to have updated plugins but not sure what she did.
Here is the list of active plugins:
AccessPress Social Counter
All-in-One WP Migration
Booked
Child Theme Configurator
Duplicate Page
Google Analytics Dashboard for WP (GADWP)
Insert Headers and Footers
Limit Login Attempts Reloaded
MC4WP: Mailchimp for WordPress
Modern Web Templates theme addons
Modern Web Templates theme widgets
Modern Web Templates Unyson Extensions
MWT Helpers
PageSpeed Ninja
Slider Revolution
Smash Balloon Instagram Feed
Snazzy Maps
Unyson
Velvet Blues Update URLs
Widget CSS Classes
Widget for Social Page Feeds
WP Maintenance Mode
WP-Optimize – Clean, Compress, Cache
WP-SCSS
Yoast SEO
I see that you have PageSpeed Ninja installed. Is it enabled?
If so, it might be the cause. You should disable the “compression” feature, which is already handled by WP-Optimize:
Also note that some features of PageSpeed Ninja and WP-Optimize may overlap, and could cause conflicts by trying to do the same thing twice.
Marc
ok, thanks buddy.
Can you also do me a favor if you can check that in mobile version when I open any internal from submenu pages from “Attorneys” or “Services”. But when I am on any other page than the home page then they are all working fine. What could be the issue?
There?
Do you see my website working fine because I see home page not working, it displays very light color.
Also, I think you did not get it. You are saying the the pages are not working because they are not optimized? Then why the pages listed under attorneys work fine when I open them through any other internal page?
ignore the last message …. not for you.
