Can’t Obtain An Access Token/Error

  • Resolved TSC

    (@noahruiz)


    6 years ago

    Plugin Name: Instagram Feed by 10Web
    Plugin version: 2.3.17

    We cannot get an access token. When we click the Sign in With Instagram button in the Instagram Feed Setting, the browser window (Chrome or Safari) displays this error:

    {“error_type”: “OAuthException”, “code”: 400, “error_message”: “Invalid scope field(s): public_content”}

    When we go to the Instagram site to revoke access from plugin, there is no plugin to revoke.

    Please advise. We have 2 sites that have this issue. All our other sites are ok.

    https://touchstoneclimbing.com/diablorock/
    https://touchstoneclimbing.com/la-boulders/

    • This topic was modified 6 years ago by TSC.
    • This topic was modified 6 years ago by TSC.
    • This topic was modified 6 years ago by TSC.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter TSC

    (@noahruiz)

    6 years ago

    public_content scope may be an issue?

    Plugin Support Zhanna Khachatryan

    (@zhannak)

    6 years ago

    Hello @noahruiz,

    Thanks for your inquiry.

    Please update the plugin to the latest version and the issue will be solved.

    If you don’t know how to update the premium version then please contact our support team using the following form.

    Thread Starter TSC

    (@noahruiz)

    6 years ago

    @zhannak Can you elaborate on this request.

    In WordPress Plugins section it is shown as:
    Instagram Feed by 10Web
    Version 2.3.17 | By 10Web | View details
    It does not indicate an update is available.

    When we View Details it states we have a newer version:
    Newer Version (2.3.17) Installed.

    Are you saying

    Plugin Name: wd-instagram-feed
    Plugin version: 2.3.17

    Should be replaced with

    Plugin Name: wd-instagram-feed
    Plugin version: 1.3.24

    This version is older than the one we have installed. Please explain.

    Thanks.

    • This reply was modified 6 years ago by TSC.
    • This reply was modified 6 years ago by TSC.
    • This reply was modified 6 years ago by TSC.
    Plugin Support Zhanna Khachatryan

    (@zhannak)

    6 years ago

    Hi @noahruiz,

    Thanks for getting back to me.

    Dear user, you have the premium version of the plugin, and as far as that is quite an old version, maybe update indication is not visible for you.

    Dear friend, 1.3.24 is the latest free version, you should update to 2.3.24 which is the latest premium version.

    If you don’t know how to update the premium version then please contact our support team using the following form, as we cannot discusss such premium version related issues here.

Viewing 4 replies - 1 through 4 (of 4 total)

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