Hey there,
Thank you for reaching out!
Could you let us know how many products are affected by this error?
The quickest way to solve this issue would be deleting the affected products and adding them to your store anew, but if too many products are affected, we can also check if there is anything we could do from our end.
Let me know how many products are affected and how you’d like us to proceed! 🙂
Hello, Thankyou for your response last time I checked out of the 31 products using the Printful personalisation plugin all except 2 or 3 are showing the Error Message. What I will do from here is try your suggestion about deleting all those products and then adding them anew to our Website again…. and then start running test checks on them to see if the plugin is working correctly. I will get back to you ASAP I gather we live in different time zones so it may take 12 to 24 hours for me to get back to you on how things are working out.
Thankyou for your time and advice on this matter
Hey there,
Thank you for getting back to me!
I am also waiting to hear back from our integration developer team, to see if there is anything else we can suggest that would help to deal with this concern.
I’ll update you accordingly!
Hey Guys The problem is fixed, I think… I deleted all the Products in the Mens Catargory as a test Batch, then reintroduced the products back into the Store in the Mens Catergory, and I began testing and found the Problem was resolved, everything worked fine, I am now going through all 30 odd products in the store doing the same.
Anyhow Just thought I had better let you know that deleting the products that where not functioning properly then re intoducing them worked out good.
Thanks for the Advice and help
Hey there,
Thank you for the update, that is good to hear! 🙂
We will still be looking into the reasons this could have happened in the first place, to see if there are any updates or fixes we could make on our end, so that it doesn’t repeat on future products.
Please let me know if you experience this sort of issue again, that would be highly useful information!
Will Do
Thankyou for your Help in resolving the issue
No problem!
Good news is that we’ve figured out what’s causing this and will implement a fix asap! 🙂
Let me know if you have any other questions or concerns and feel free to get back to us via feedback@printful.com any time!
I would be interested in a link for any update you create for the Feature, when it is ready….Once again thankyou for your help
Hey there,
If you’re referring to the fix for the issue you encountered, we won’t be mailing out an update, since this is a relatively rare and minor issue, but we are looking into limiting it’s occurrence and a fix is already on the way.
As long as you are not seeing the same issue currently, everything should be good!
I have now finished replacing every product in store, and 24 hours later I did a Random test check of a product from each Catagory and everything is fine and work properly
That is great to hear!
Be sure to let us know, if you encounter this issue again, so we could help with fixing it. 🙂
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