Emails sent but not received

  • Resolved Jing

    (@gujingc)


    6 years, 3 months ago

    Hi,

    We are seeing a weird issue.

    After user signing up with our site, there should be a notification to the site admin.

    The email log shows that the right notifications were went to the correct site admin addresses. However, none of these emails are received.

    See this screenshot: https://drive.google.com/file/d/140IDAVaPkfyfrX3q5-QL8kqhoPPd3uof/view?usp=sharing

    Other emails seem to work well.

    What can we do to find out what happened.

    We have been working so hard to get everything right. We really do not want to deactivate plugins one by one to if that is what you might recommend as a way to find out what is causing this.

    Thanks a lot

    Jing

Viewing 1 replies (of 1 total)
  • Sudar Muthu

    (@sudar)

    6 years, 3 months ago

    Hello @gujingc

    Our plugin only logs the emails that are sent through WordPress. But the actual delivery of the email would be handled by the email server or the email service that is configured in your web server.

    If the email appears in the email log, then it means that things are working at the WordPress side, but something else is preventing these emails from being received.

    It could because of the email server or service.

    Since this is not because of our plugin, I am marking this thread as resolved. But do let us know what email server or service you are using to send these emails and we will see if we can help you with your debugging.

Viewing 1 replies (of 1 total)

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