Hey @narelly
Thanks for the feedback! There are a few items in the FAQ that may provide a solution to this issue, this one may get you going.
– I’m running into issues with the Database what can I do?
– https://snapcreek.com/duplicator/docs/faqs-tech/#faq-installer-100-q
Let me know if this helps~
Thank you Cory for getting back to me. I tested the connection with the code provided: “Success: A proper connection to MySQL was made! The my_db database is ready to use . Host information: Localhost via UNIX socket”. Maybe I was not clear, I get the error message as soon as I start installer.php. Installer wouldn’t even start. I don’t understand why it is trying to connect to any database at this point, when I haven’t provided any credentials yet…
Hey @narelly
If you want to submit a support ticket for this issue we can have a closer look at your setup. Please provide a link to this thread when submitting the ticket.
Thanks~
OK, so at least I found the cause, but I don’t know the solution yet. It is caused by Wordfence. I found several suggestions how to avoid Wordfence interfere with Duplicator, but I haven’t succeeded so far. What I did was I deleted the plugin folder and wordfence-waf.php from root, but Wordfence is still blocking the installer. Any thoughts on this?
Hey @narelly
There are a few items in the FAQ that may provide a solution to this issue, this one may get you going.
– The installer shows an empty page with a date or time at the top. How to fix?
– https://snapcreek.com/duplicator/docs/faqs-tech/#faq-installer-150-q
Also if you search for WordFence in the FAQ you will see several other FAQ items that deal with it.
Let me know if this helps~
Thank you Cory, I managed to solve the problem. Just for the record, I needed to delete/rename user.ini as well, since the line with the ‘auto_prepend_file’ was in that one… Thanks again!
