Cannot get emails to send?

  • Resolved magnoliea

    (@magnoliea)


    6 years, 1 month ago

    Hello EM team,

    The plugin is great and is doing everything I need it to! There’s just one exception. I can’t seem to get emails to send, and I’m not sure what I’m doing wrong. I’ve searched the past support forums and have tried:

    1. Making sure that there’s an email address in all relevant fields in the email settings
    2. Trying several different “mail sending methods” (WP Mail and PHP Mail Function, and SMTP). Clicking “test email settings” either results in a positive message (e.g. a test email has been sent successfully) but no email ever arrives, or I get a notice of a server error.
    3. Installing WP Mail SMTP — this seems to work, I do get emails through that plugin
    4. Disabling HTML emails in case that was the issue

    Despite all this I can get neither test emails nor emails through the booking system to send. I’m not sure what else to try, and any help would be super appreciated.

    Thank you,
    Kaitlin

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support angelo_nwl

    (@angelo_nwl)

    6 years, 1 month ago

    Hi,

    Sorry, we are unable to replicate this issue at the moment; however, you can also check your PHP logs to see if there’s any other error that might cause this issue.

    TreeTrail

    (@aprilschmitt27)

    6 years, 1 month ago

    Kaitlin,

    I also use Mail SMTP and the tests were almost always successful. This may not be your situation, but just in case. A few emails at a time work great. But large numbers of emails (within and hour in our case) …were not delivered. It took me a very long time to realize that the problem was my Host’s email limit. We ended up using the trial and then purchasing the entry level email transaction plan with SendGrid to manage that all emails were delivered, even if they had to be “batched”. This solved the problem that we were having.

    ~April

    TreeTrail

    (@aprilschmitt27)

    6 years ago

    Kaitlin,

    If you’re still having email deliverability issues, you may want to work through this: How to Fix WordPress Not Sending Email Issues. It just helped me identify a lingering spam blocking issue.

    ~April

Viewing 3 replies - 1 through 3 (of 3 total)

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