“FORGOT PASSWORD?” refused by Cerber

  • meridagoround

    (@meridagoround)


    6 years, 3 months ago

    Apparently I’m hacked. I can’t login, reset password, or communicate in anyway with Cerber — since Tuesday 11th. My email address for retrieval of reset code is rejected each time with big yellow hand, saying:

    “WE’RE SORRY. YOU’RE NOT ALLOWED TO PROCEED. Your request looks suspiciously similar to automated requests from spam posting software or it has been denied by a security policy configured by the website administrator. If you believe you should be able to perform this request, please let us know.”

    BUT HOW CAN I LET THEM KNOW, if I can’t reset? (I’ve tried resting the attempts for a day, but no luck.)

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author gioni

    (@gioni)

    6 years, 2 months ago

    Based on symptoms, most likely your IP address was locked out by WP Cerber. How’s it going now?

    Thread Starter meridagoround

    (@meridagoround)

    6 years, 2 months ago

    Well, thanks, but it took nearly a month to get a response. I even went to Cerber SALES and begged (several times) saying I was ready to buy PRO, but never heard back. (Apparently my query was blacklisted, too?)

    I really like the Cerber tool, as it allows me to eliminate *particular* bad guys. But being utterly blacklisted and ignored, I was unable to interact with SUPPORT or SALES, so I ended up paying Godaddy to debug my site. And then went back to WORDfence, which has very responsive support. (I had turned off WF, as there was a conflict with your freeware app, so they could not help me, thus sending me to my host.) Sorry guys.

Viewing 2 replies - 1 through 2 (of 2 total)

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