Featured Images Broken

  • Resolved me6a7ron

    (@me6a7ron)


    6 years, 2 months ago

    Hi all,

    Issue: My featured images will not display on multiple pages
    Example of pages affected:
    http://www.gbwestanaheim.com/classes/
    http://www.gbwestanaheim.com/instructors/
    Failed Fixes:
    1. Deactivated and deleted Smush
    2. Made sure Jetpack or Lazyload plugins was not installed (used the search bar to check)
    3. Deactivate all plugins (See *)
    4. Regenerate all thumbnails
    5. Changed uploads folder permissions to 755 (I am aware this is fix for images that don’t show up in the Media library)

    I want to blame Smush because it seemed like my site was fine until one of my no-technical staff members decided to install Smush thinking it would speed up our website. Not sure if I should re-install Smush and maybe it’ll fix the issue?

    *I cloned my production to staging, changed nothing on staging and, to my surprise, my featured pictures show up. See below. I tried pushing staging to production but the pictures are still broken in production.

    pictures broken – http://www.gbwestanaheim.com/classes/
    pictures work – http://tm8.68c.myftpupload.com/classes/

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Anton Vanyukov

    (@vanyukov)

    6 years, 2 months ago

    Hi @me6a7ron,

    It looks like the images are missing from src on your live site:

    <img class="thumbnail" src="" alt="No Gi/MMA" title="No Gi/MMA">

    As you can see the src attribute is empty. Smush doesn’t do any permanent changes to the site in terms of frontend optimization. So even if it is caused by Smush, disabling the plugin will revert everything back.

    What I would suggest – clear out the cache and see if that helps. I can see that the pages are cached. Maybe there is some glitch with caching.

    Best regards,
    Anton

    Thread Starter me6a7ron

    (@me6a7ron)

    6 years, 2 months ago

    @vanyukov Thank you for your reply. I’m new to WordPress but have an IT degree. Do I clear out the cache via Managed WordPress>Flush Cache or do I go a different route?

    Anton Vanyukov

    (@vanyukov)

    6 years, 2 months ago

    @me6a7ron, any method should work (there’s no universal way). This is just a step to verify that it is not a cache issue. You’d probably still need to find the cause. If you’re new to WordPress, the issue is probably something very basic. If there’s no image, it could be as simple as a missing image in the page builder. So please do check that all the images are present when editing the above page/post.

    Best regards,
    Anton

    Thread Starter me6a7ron

    (@me6a7ron)

    6 years, 2 months ago

    I took over an already built site and there is another user that adds plugins to the site without me knowing. I did Managed WordPress>Flush Cache and it didn’t seem to work. All the images within the media library display properly. It is just when I pick them is where the images don’t display.

    Good news though!!! I found a workaround. I installed the “Featured Image from URL” plugin and it seemed to fix the problem. I was going to use the image URLs as the source instead of just picking the image from my media library. I don’t know how but all my broken images came back and are displaying and I have yet to plug a URL in. Not the permanent fix I would like but I spending hours and hours troubleshooting damage that another user did was starting to wear on me.

    Thank you for the suggestions. I appreciate it. Please keep me posted if you have any other ideas.

    wooomen

    (@wooomen)

    6 years, 2 months ago

    Thank you for your reply.

Viewing 5 replies - 1 through 5 (of 5 total)

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