Demote members

Hi @mbrsolution

Thanks for the swift response.

I did read all the documentation and support threads in here, that might have some answers. I did not find an answer to my problem yet.

The manual button is not going to work for me. The thing is, that my customers have access to discounts and they will not demote themselves – why should they, now they get free discounts and don’t have to pay for them – right? xD

I did test the plugin to the fullest and all the settings should be correct (expiring and so on). I did test this on a user, who expired in the purchased/premium group – my problem is still, that they STAY in that group and they are STILL able to use the discounts – even though their membership has expired. This is a huge problem for me.

This is due to the plugin (and the limitations it should provide) is based on what group the member is in. Example listed below.

Scenario
1: The member joins the website and is assigned into a BASIC membership (FREE).

2: The user now purchases 1 of 3 PAID memberships (Bronze, Silver or Gold). They are setup with WooCommerce products, so that they should only see the price available for the group they´re in. Seems to work fine (tested too).

In this case the user pays for the subscription GOLD which gives them 15% off on products.

3: The user now ends their subscription and they have access to the discounts until their subscription/memberships period expires (they already paid to use it in this period of time) – great!

The ONLY PROBLEM is, that this user STAYS in the membership group (GOLD as an example) and they’re EXPIRED (on the member list) – BUT – they STILL have access to the discounts and STAY in that group.

I want them to be moved back into the BASIC/FREE group, once their memberhip expires. Or at least I want them NOT to get the discounts, since they don’t have the right to use them anymore.

I think the issue lies within the group itself. The limit on the products states, that you have to be in a certain group, in order to get the discount. The problem is, when the user dosen’t get moved BACK into the BASIC, then they STILL see and are able to use the dicsount (shouldn’t be possible when they’re expired).

Is there ANY way in some simple coding or something, where we could move them back into BASIC/FREE once they expire?

For right now I have to keep track on EVERY member and their expiring date, in order to manually move them into the correct group (BASIC/FREE) – this is not how the plugins should work – at least not according to the description of the plugin..

Another thing – the expiring date for me on front end (member profile) is one day behind the acctual date. So even thought on the member-list they should expire on ex. May 5th it says May 4th on the membership profile page.

I know this was a bit long – I just really hope we can find a solution for this.
My website goes live March 1st, so it’s important for me to get this “bug” fixed before then.

Thanks! :o)

Hi @mbrsolution

Sorry it took so long to get back to you, I’ve been pretty busy! 🙂

The payment is setup with the Simple Membership::Payments (PayPal).

I use Booster Plus for WooCommerce in order to get the access for the products on my webshop. This plugins allows the user groups to get access to different prices, according to their groups.

It should not add any conflicts in my opinion.

From a good membership plugin, you should default be able to “demote” members, once their membership expires. People should not be able to stay in a paid group, once their subscriptions expires.

How do i manage or demote my members to the default group/free group, once their subscription expires?

Is there any way to make this possible? 🙂

Thanks!