Wordfence Scan not running

  • Resolved techbus

    (@techbus)


    6 years, 4 months ago

    Hi,

    Scans do not run.

    In the Scan section of Wordfence I get the error message in the activity log: “[Feb 03 12:06:14] Scan stop request received.”

    And above that in a yellow bar:
    “Scan Failed
    The scan has failed to start. This is often because the site either cannot make outbound requests or is blocked from connecting to itself. Click here for steps you can try (https://www.wordfence.com/help/?query=scan-failed-start).”

    I have tried all the available suggestions but do not see any way to fix this.

Viewing 7 replies - 1 through 7 (of 7 total)
  • WFGerroald

    (@wfgerald)

    6 years, 4 months ago

    Hey @techbus,

    Can you send me a Diagnostics report so I can get a better overview of your environment? Please navigate to Wordfence > Tools > Diagnostics. Here you can select SEND REPORT BY EMAIL. Please include your WordPress.org username and update this thread after you’ve sent it.

    Please let me know.

    Thanks,

    Gerroald

    Thread Starter techbus

    (@techbus)

    6 years, 4 months ago

    Thanks for looking into this. I have sent the report.

    WFGerroald

    (@wfgerald)

    6 years, 4 months ago

    Hey @techbus,

    Unfortunately, I’m not able to find the email. Can you please send it once more and update this thread afterward?

    Thanks,

    Gerroald

    Thread Starter techbus

    (@techbus)

    6 years, 4 months ago

    Hi,

    Email sent with “Forum Username: @techbus” tagged at 10.23pm just there now.

    Thanks

    WFGerroald

    (@wfgerald)

    6 years, 4 months ago

    Hey @techbus,

    I’m still not able to locate the Diagnostic report. Are you receiving any other emails from the WordPress site? You can test this by navigating to Tools > Diagnostics > Other Test, which is at the very bottom of the page. You’ll notice two options to send test emails.

    Send a test email from this WordPress server to an email address
    Send a test activity report email

    Please let me know.

    Thanks,

    Gerroald

    Thread Starter techbus

    (@techbus)

    6 years, 4 months ago

    Hi,

    Email was not working, but now working and I just sent the report.

    Thanks

    Thread Starter techbus

    (@techbus)

    6 years, 3 months ago

    HI @wfgerald

    Did you get the email?

Viewing 7 replies - 1 through 7 (of 7 total)

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