Validation error: PayPal amount does not match

  • Resolved binok

    (@binok)


    6 years, 3 months ago

    Unfortunately we had a few orders where the amount of WooCommerce does not match what PayPal is debiting. These orders are paid (except for a difference of a few cents), but are put on “on hold” by WooCommerce.

    Here is an example error message that appears in the order notes:

    “Validation error: PayPal amount does not match (gross 119.27, should be 119.28). Order status changed from In Process to On Hold.”

    So far we could only find this error on orders that contain a product bundle. This bundle is generated by the Pluign “YITH WooCommerce Product Bundles Premium”. Most orders with a Product Bundle went fine without any issues.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Andreas W.

    (@aweissinpsyde)

    6 years, 3 months ago

    Hello @binok

    can you please check if the checkbox in WooCommerce setting > tab taxes “Rounding” activated? If yes, remove the check please

    Thread Starter binok

    (@binok)

    6 years, 3 months ago

    Hi @aweissinpsyde
    the “Enable tax rates and calculations” option isn’t activated in “WooCommerce > General”. So the “Tax” tab doesn’t appear.

    Germanized is installed, but I couldn’t find any relevant settings about the taxes there.

    Plugin Support Andreas W.

    (@aweissinpsyde)

    6 years, 3 months ago

    Hello @binok

    you will find this tab under WooCommerce > Einstellungen > Mehrwertsteuer It’s called “Steuern auf der Ebene der Zwischensumme runden, statt pro Position zu runden” in German.

    Thread Starter binok

    (@binok)

    6 years, 3 months ago

    Hello @aweissinpsyde

    as far as I know the tab “Mehrwertsteuer” only appears when “Steuersätze und Berechnungen aktivieren” is checked. Currently in our shop this option is unchecked. But even when it’s checked the option “Steuern auf der Ebene der Zwischensumme runden, statt pro Position zu runden” in Mehrwertsteuer is still unchecked.

    Plugin Support Andreas W.

    (@aweissinpsyde)

    6 years, 3 months ago

    Hello @binok

    can you please deactivate all other plugins for testing and try it again. Maybe it comes from another plugin

    Plugin Support Andreas W.

    (@aweissinpsyde)

    6 years, 3 months ago

    Wegen Inaktivität geschlossen.

Viewing 6 replies - 1 through 6 (of 6 total)

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