Woocommerce Bad Support

Hi,

I am starting work on clients with different e-commerce platforms and started moving all of their stores into WP+Woocommerce. I was successful in convincing them to use Woocommerce but I have a very bad experience with customer support.

I have my account in woocommerce.com because I bought extensions. But I cannot get an access to the support page: https://woocommerce.com/my-account/create-a-ticket/ because of the issue:

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I confirmed my email thousand times already and in one of my tickets, the support even confirmed it but did nothing about it. So I wrote another email because I cannot update the ticket they made for me because I cannot even go to that support page. In my email I explained then I am still having a problem and this is just a continuation of the ticket number but the reply says that they merged my ticket into that old one and automatically close the new one. Then gave me another link to a support ticket. But look, why can’t they understand that the problem is that I cannot go to that part of the woocommerce site? How I am supposed to update my ticket when I cannot even create or go to the support site and view tickets?

I had a hard time convincing my clients to use Woocommerce but it seems like I made a mistake.

This leaves me helpless. Either I am ignored or the entire support system is just bad.

If anyone could help me on this, I’d be so much grateful.

Thank you.