• Resolved chiranijv

    (@chiranijv)


    We have kept using UpdraftPlus to backup our site (which always says its successful) and had an issue once updating so tried to restore, but it seems our uploads are missing, when I manually try to download the uploads file, it gives an error saying it’s unable to expand. Any help would be greatly appreciated.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter chiranijv

    (@chiranijv)

    Also, is there a way to retain older backups than the amount we set in the settings section of the plugin. We had initially set this to ‘3’, so in Google Drive (which we set as the storage location) we can only see 3 backups from the same date. Is it possible to retain or restore older backups somehow?

    Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    “unable to expand”
    > It appears that the backup has been corrupted. Please try to re-download and re-upload the files that does not expand

    “s it possible to retain or restore older backups somehow?”
    > Yes, you should be able to set it in the “Settings” tab. Try rescanning remote/local storage too.

    Regards,
    Bryle

    Thread Starter chiranijv

    (@chiranijv)

    Hi Bryle,

    Thanks for your reply.

    Regarding the restoring backups – if we change it in the settings tab, won’t it only affect future backups and not the old ones we’re trying to see. In our remote location (Google Drive), based on the settings of the plugin, it saves the last 3 backup versions, but we can’t see versions before that (as I assume they are automatically removed from the Drive), and if we were to increase the setting, wouldn’t it only affect future backups.

    @chiranijv

    Yes, if you update the settings, it will only take action for future backups.

    As Bryle suggested did you try to re-download and re-upload the files that does not expand?

    Thanks,
    Harshad

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Can’t download uploads from UpdraftPlus’ is closed to new replies.