Try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.
If that does not resolve the issue, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel (consult your hosting provider’s documentation for specifics on these), navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue (theme functions can interfere like plugins).
Hello,
It’s Mary from the Ecwid Customer Care team.
I’m sorry to hear that there is an issue with logging in to your WordPress dashboard.
Can you, please, give us more details on the issue so we could investigate this on our side:
– Do you see an error message when you try to log in?
– Can you send us a screenshot of what you see?
– What web browser do you use?
– Did you try logging in in some other web browsers?
– Do you have any browser extensions installed?
– Can you send us a HAR file?
– Just in case, here is instruction on how to record one: https://support.ecwid.com/hc/en-us/articles/360000686640-Checklist-for-troubleshooting-store-issues#step-5-report-an-issue-to-ecwid-0-4
As soon as we have more info, we will be happy to investigate this for you.
