Stuck backup

  • Resolved cyrilm

    (@cyrilm)


    6 years, 4 months ago

    Hello,

    until a few days ago I had no trouble making backups with this plugin, but now it’s getting stuck on the uploads phase every time. I tried what was recommended in that case and reduced the size of packages to 100mb and then 25mb but the problem still occurs. And I don’t see anything suspicious in the plugin log files. So I’m not able to make backups anymore.

    What should I do ?

    Thanks in advance.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Contributor bcrodua

    (@bcrodua)

    6 years, 4 months ago

    Hi,

    Please could you send us a copy of the latest full backup log?

    This can be found in the UpdraftPlus Existing Backups tab.
    The contents will be too long to post here directly, but you can use an online service such as Dropbox or Pastebin, and post the link here.

    Regards,
    Bryle

    Thread Starter cyrilm

    (@cyrilm)

    6 years, 4 months ago

    Hi Bryle,

    thanks for your reply.

    Here you go: https://pastebin.com/uHGPDYbZ

    Thread Starter cyrilm

    (@cyrilm)

    6 years, 4 months ago

    Any idea what could be the issue?

    Plugin Contributor bcrodua

    (@bcrodua)

    6 years, 4 months ago

    Hi,

    It shows that the backup process is timed out or killed off even when the split archive size is already set to the lowest possible value.

    Please ask your hosts/server admin to investigate their PHP error logs. The logs should contain more information on the exact issue that is causing the backup process to halt.

    Kind Regards,
    Bryle

    Thread Starter cyrilm

    (@cyrilm)

    6 years, 4 months ago

    Hi,

    I just checked with the host and there is no server timeout and no issue with PHP script…

    Thread Starter cyrilm

    (@cyrilm)

    6 years, 4 months ago

    So, I eventually found what was the issue: the backup process was stuck because the website was in maintenance mode. That’s all.

    I can’t thank you for this “support” but I can suggest you to mention this issue in your documentation/FAQ so people will not be confused if it’s happening to them.

Viewing 6 replies - 1 through 6 (of 6 total)

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