error while using plugin

  • Resolved mimoncopitman90

    (@mimoncopitman90)


    6 years, 5 months ago

    Hi,
    I was using the plugin (good one) but now I’m getting this message:

    It seems that we are having problems in our servers. Asset optimization will be turned off for 62 minutes
    stream_socket_client(): SSL operation failed with code 1. OpenSSL Error messages: error:14077410:SSL routines:SSL23_GET_SERVER_HELLO:sslv3 alert handshake failure stream_socket_client(): Failed to enable crypto stream_socket_client(): unable to connect to ssl://m9gnuc7j4d.execute-api.us-east-1.amazonaws.com:443 (Unknown error)

    I waited something like 82 minutes and then it just reset the minutes again

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Laura – WPMU DEV Support

    (@wpmudev-support8)

    6 years, 5 months ago

    Hi @mimoncopitman90

    I hope you’re well today and I’m sorry to hear about the issue!

    It looks like it might have been a temporary connection glitch connection glitch but that shouldn’t be “permanent”.

    Is it now back up and running for you or is it still failing? Were you making any changes on site prior to this such as e.g. SSL certifiate installed or replaced or some server OS or services updates?

    Best regards,
    Adam

    Thread Starter mimoncopitman90

    (@mimoncopitman90)

    6 years, 5 months ago

    Hi @wpmudev-support8,

    Sometimes it’s working for couple of hours and after that I’m getting this error message again.

    Plugin Support Laura – WPMU DEV Support

    (@wpmudev-support8)

    6 years, 5 months ago

    Hi @mimoncopitman90

    Thank you for response and additional information!

    Since the issue keeps re-appearing and it happens every couple of hours, there seems to be something more into it than just a “temporary connection glitch”. I’m wondering though if that’s on our end or on your site’s end.

    i just noticed (sorry I didn’t notice that before) that the error message suggests that SSL 3.0 is used and that might be the problem. It’s a very vulnerable (and exploited) protocol that isn’t allowed by many hosts. It can also be related to outdated curl library on the server and/or outdated/broken OpenSSL certificates on server.

    I think you should consult your host tech support about SSL 2 v 3 availability on the server and curl/OpenSSL installation as this seems to be related directly to that. Did you already try to talk to them about this?

    Kind regards,
    Adam

Viewing 3 replies - 1 through 3 (of 3 total)

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