“translate page” nont working

  • Resolved grimforge

    (@grimforge)


    6 years, 6 months ago

    hi to all
    after the update of wordpress i cant acces to the “translate page” (when i click on the link i obtain only a blank page, no 404 or other error only a white page) and the links of the menu in the translated language sometimes fail without effect… i ve tried to delete the pulgin, disable all the others plugin and reinstall but whithout any effect.
    any idea for a solution?
    thanks
    Dario

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Dragos

    (@dragosvrejiu)

    6 years, 6 months ago

    Hello,

    Thank you for reporting this. Here are some steps to debug this:

    * see if you have any javascript errors in the browser console https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors . A printscreen could help.
    * if you have any security or minification plugins please deactivate them and try again. Some caching plugins also have minification settings that can break javascript code, so for testing purposes please disable any caching as well.
    * try and open the website in a different browser just to exclude a browser add-on that might interfere with javascript.

    Let me know how this goes.

    Best regards,

    Thread Starter grimforge

    (@grimforge)

    6 years, 6 months ago

    no error on the javascritp (sadly no clue is completely white), already tried by disabling others plugins.
    An automatic backup can be used to solve the problem? (made with BackUpWordPress)
    thanks and regards

    Dragos

    (@dragosvrejiu)

    6 years, 6 months ago

    Hi,

    The 500 error (or sometimes a white page or “The site is experiencing technical difficulties.”) is a very general server error.

    To debug this further, please follow these steps:
    ​​
    1. Ask your host to identify this specific error and/or for the PHP error log.
    2. Try and increase your WordPress memory limit: https://docs.woocommerce.com/document/increasing-the-wordpress-memory-limit/
    3. set WP_DEBUG to true in wp_config.php file : https://codex.wordpress.org/WP_DEBUG and try again. See if you get any errors.

    Let me know how this goes.

    Best regards,

Viewing 3 replies - 1 through 3 (of 3 total)

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