Order is going fail and then success

  • Resolved ravigreencubes

    (@ravigreencubes)


    6 years, 6 months ago

    Hello,

    Admin gets a fail order mail and then get also an order processing mail at the same time.
    getting an error while debuging.
    2019-11-22T08:00:26-05:00 DEBUG
    ====Stripe Version: 4.3.0====
    ====Start Log====
    Keys are not set correctly.
    ====End Log====

    below are the versions,
    PHP – 5.6.39,
    Wordpress – 4.9.12,
    WooCommerce – 3.8.0,
    WooCommerce Stripe Gateway – 4.3.0

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Ryan Ray

    (@ryanr14)

    6 years, 6 months ago

    Hi @ravigreencubes,

    That error from our Stripe plugin says your publishable and secret keys are not correct. Can you double check those and try to copy and paste them again from your Stripe.com account.

    Could you also please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
    Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response.

    Thread Starter ravigreencubes

    (@ravigreencubes)

    6 years, 6 months ago

    hello @ryanr14 ,
    Thank for your replay
    here is my system report

    ### WordPress Environment ###

    WordPress address (URL): https://www.firemandereks.com
    Site address (URL): https://www.firemandereks.com
    WC Version: 3.7.1
    REST API Version: ✔ 1.0.2
    Log Directory Writable: ✔
    WP Version: ❌ 4.9.12 – There is a newer version of WordPress available (5.3)
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –

    ### Server Environment ###

    Server Info: Apache
    PHP Version: 7.3.11-1+ubuntu18.04.1+deb.sury.org+1
    PHP Post Max Size: 100 MB
    PHP Time Limit: 3600
    PHP Max Input Vars: 1000
    cURL Version: 7.58.0
    OpenSSL/1.1.1d

    SUHOSIN Installed: –
    MySQL Version: 5.7.27-30-log
    Max Upload Size: 50 MB
    Default Timezone is UTC: ❌ Default timezone is America/New_York – it should be UTC
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔

    Plugin Support Ryan Ray

    (@ryanr14)

    6 years, 6 months ago

    Hi @ravigreencubes,

    Thanks for sending the system status over, it seems like it wasn’t the complete system status. There should be sections about plugins activated, theme in use, etc… When you go to get the system status the “Copy for support” button should copy it all for you.

    Also, regarding the Stripe key errors. Did you check that the correct keys were being used. When you head to **WooCommerce > Settings > Payments > Stripe** your publishable key should start with pk_live, saying publishable key for the live keys. Then the secret follows the same formatting sk_live for the secret key for the live payment processing.


    Link to image: https://cld.wthms.co/gVDYch

    Plugin Support Hannah S.L.

    (@fernashes)

    Automattic Happiness Engineer

    6 years, 5 months ago

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 4 replies - 1 through 4 (of 4 total)

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