• Resolved anonymized-17631918

    (@anonymized-17631918)


    Hello,

    i get a big Problem with your Plugin. I cant edit anything. I only see the blue loading circle. Server Error Log is empty.

    WP Version 5.2.4 (the Backup has the same Version, so i cant Update).

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author JetBackup

    (@backupguard)

    Dear @tkwpweb,

    1. Please, check if there are any errors in your console log.
    2. Deactivate/reactivate the plugin and recheck the results.
    3. If that doesn’t help either, check if there are any plugins on your site affecting ours.

    Thread Starter anonymized-17631918

    (@anonymized-17631918)

    Solved.

    But now i have another Problem.

    Full Backup is not a Full Backup. When i start a Full Backup from Database there are much missing tables. I tested this with migration… before 96 Tables… after migration only 42. WordPress was not Usable. I had to use a mysqldump from PHPMyAdmin.
    Backup Log looks good… restore log also… but there are missing Tables (all the same Prefix).

    Plugin Author JetBackup

    (@backupguard)

    Dear @tkwpweb,

    Could you please share backup log file with us? Sign up for a https://pastebin.com/ account. Or use a GIST. https://gist.github.com/
    Then share a link to that paste or gist.
    You can download the mentioned log file by following instructions described in the link:https://backup-guard.com/products/backup-wordpress/doc/download-backup-log
    Download restore log file — https://help.backup-guard.com/en/article/download-restore-log-file-1pb7f4n/

    Plugin Author JetBackup

    (@backupguard)

    We are closing this thread as we haven’t received any reply for 7 days.
    We are always happy to help our customers anytime needed. Please, open a new thread in case of more questions.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Loading Problem’ is closed to new replies.