From Complete to Pending again!

  • Resolved misstest

    (@misstest)


    6 years, 6 months ago

    Got an issue where Woo orders which were marked “completed” by someone in the back end are automatically getting their status updated to “processing” later that day.

    I’m having this issue . How how to fix it?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Kenin

    (@kbassart)

    Automattic Happiness Engineer

    6 years, 6 months ago

    Hi there,

    We’ll need more information here to understand what may be causing this issue as it’s most likely being caused by a plugin or other code updating the order status.

    Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
    Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response.

    If you could also provide a link to a screenshot of an order with the order notes that had this occur that may help.

    Thread Starter misstest

    (@misstest)

    6 years, 6 months ago

    
### WordPress Environment ###

WordPress address (URL): http://ecologicaltime.com.ar
Site address (URL): http://ecologicaltime.com.ar
WC Version: 3.7.0
REST API Version: ✔ 1.0.2
Log Directory Writable: ✔
WP Version: ❌ 5.2.4 - Hay una versión nueva de WordPress disponible (5.3)
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ✔
Language: es_ES
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.3.11
PHP Post Max Size: 64 MB
PHP Time Limit: 90
PHP Max Input Vars: 4000
cURL Version: 7.66.0
OpenSSL/1.0.2t

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.2.29-MariaDB
Max Upload Size: 64 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 3.7.0
WC Database Prefix: wp_
MaxMind GeoIP Database: ✔
Tamaño total de la base de datos: 11.18MB
Tamaño de los datos de la base de datos: 8.55MB
Tamaño del índice de la base de datos: 2.63MB
wp_woocommerce_sessions: Datos: 2.21MB + Índice: 0.08MB + Motor MyISAM
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### Security ###

Secure connection (HTTPS): ❌
					Tu tienda no está usando HTTPS. Aprende más sobre HTTPS y los certificados SSL.
Hide errors from visitors: ✔

### Active Plugins (12) ###

WP Flat Tour Builder: por Biscay Charly (loopus) – 3.260
Async JavaScript: por Frank Goossens (futtta) – 2.19.07.14
Contact Form 7: por Takayuki Miyoshi – 5.1.4
WPBakery Page Builder: por Michael M - WPBakery.com – 5.6
Shortcodes Ultimate: por Vladimir Anokhin – 5.4.1
TranslatePress - Multilingual: por Cozmoslabs
Razvan Mocanu
Madalin Ungureanu
Cristophor Hurduban – 1.5.5 – No probado con la versión activa de WooCommerce

YellowPencil Pro: por WaspThemes – 7.0.6
Checkout Field Editor for WooCommerce: por ThemeHiGH – 1.3.5
WooCommerce Mercado Pago: por MercadoPago – 3.0.17 – No probado con la versión activa de WooCommerce
Woocommerce Pickup Location: por Pritesh Gupta – 2.7.1 – No probado con la versión activa de WooCommerce
WooCommerce: por Automattic – 3.7.0 – 3.8.0 está disponible
WP Store Locutor: por Tijmen Smit – 2.2.23

### Inactive Plugins (0) ###

### Settings ###

API Enabled: –
Force SSL: –
Currency: ARS ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Base de la tienda: ❌ Página sin definir
Carrito: #6 - /carrito/
Finalizar compra: #7 - /checkout/
Mi cuenta: #8 - /my-account/
Términos y condiciones: ❌ Página sin definir

### Theme ###

Name: Shopkeeper
Version: 2.6.16
Author URL: https://www.getbowtied.com/
Child Theme: ❌ – Si estás modificando WooCommerce en un tema padre que no has creado personalmente
te recomendamos utilizar un tema hijo. Ver: Cómo crear un tema hijo

WooCommerce Support: ✔

### Templates ###

Overrides: shopkeeper/woocommerce/archive-product.php
shopkeeper/woocommerce/cart/cart-empty.php
La  version 3.5.0 de shopkeeper/woocommerce/cart/mini-cart.php está obsoleta. La versión del núcleo es la 3.7.0
shopkeeper/woocommerce/checkout/form-coupon.php
shopkeeper/woocommerce/checkout/form-login.php
La  version 3.4.0 de shopkeeper/woocommerce/content-product.php está obsoleta. La versión del núcleo es la 3.6.0
shopkeeper/woocommerce/content-product_cat.php
La  version 3.4.0 de shopkeeper/woocommerce/content-single-product.php está obsoleta. La versión del núcleo es la 3.6.0
La  version 3.4.0 de shopkeeper/woocommerce/global/quantity-input.php está obsoleta. La versión del núcleo es la 3.6.0
shopkeeper/woocommerce/global/sidebar.php
shopkeeper/woocommerce/global/wrapper-end.php
shopkeeper/woocommerce/global/wrapper-start.php
shopkeeper/woocommerce/loop/loop-end.php
shopkeeper/woocommerce/loop/loop-start.php
shopkeeper/woocommerce/loop/no-products-found.php
La  version 3.5.0 de shopkeeper/woocommerce/myaccount/form-login.php está obsoleta. La versión del núcleo es la 3.6.0
La  version 3.4.0 de shopkeeper/woocommerce/order/form-tracking.php está obsoleta. La versión del núcleo es la 3.6.0
shopkeeper/woocommerce/single-product/add-to-cart/simple.php
shopkeeper/woocommerce/single-product/product-image.php
shopkeeper/woocommerce/single-product/product-thumbnails.php
shopkeeper/woocommerce/single-product/tabs/tabs.php
shopkeeper/woocommerce/single-product.php

Outdated Templates: ❌
					
					
						Aprende cómo actualizar

### Action Scheduler ###

Complete: 0
Oldest: –
Newest: –

Pending: 0
Oldest: –
Newest: –

Canceled: 0
Oldest: –
Newest: –

In-progress: 0
Oldest: –
Newest: –

Failed: 0
Oldest: –
Newest: –
    Kenin

    (@kbassart)

    Automattic Happiness Engineer

    6 years, 6 months ago

    Hi there,

    Thanks for the status report. Can you please also provide a link to a screenshot of an order where this was an issue and include the details in the Order Notes as previously requested? You can block out any customer info, but we need to see the notes to understand what may have occurred here.

    AJ a11n

    (@amandasjackson)

    6 years, 5 months ago

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 4 replies - 1 through 4 (of 4 total)

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