Positive Feedback Request Banner!

  • Resolved maryando

    (@maryando)


    6 years, 9 months ago

    Hello
    How can I get rid of this annoying banner on my back office?
    I have left you to review already as you nearly forced me to do it. Don’t get that twisted I love this theme, but hate those banners. There is no option to close or like the others close for 12 months. I clicked the button “I ALREADY DID” and nothing happens.
    Please tell me the way to remove it or I will block it by custom CSS.
    Thanks

Viewing 5 replies - 1 through 5 (of 5 total)
  • Theme Author Brainstorm Force

    (@brainstormforce)

    6 years, 9 months ago

    So sorry for the trouble. There was a bug in older version of Astra Starter Sites which caused this. But it has been fixed and update was released.

    Could you please make sure Astra Starter Sites plugin is updated and try closing the notification?

    Please email us on support@bsf.io with a link of this forum thread if you still need further help.

    Again, we apologies for the inconvenience.

    Thread Starter maryando

    (@maryando)

    6 years, 9 months ago

    Hi. Thank you for your answer.
    I don’t have Astra StartermSites installed.
    Do I have to?

    Many thanks

    Theme Author Brainstorm Force

    (@brainstormforce)

    6 years, 9 months ago

    Could you please email on on support@bsf.io with a link to this thread? Our developers will be happy to take a closer look and fix this for you.

    So sorry for the inconvenience.

    Thread Starter maryando

    (@maryando)

    6 years, 9 months ago

    I’m sorry I have no time. Please simply pass this to them. I will switch Astra notifications off from my end for now.
    Thanks

    Team Brainstorm Force

    (@brainstormteam)

    6 years, 9 months ago

    Hi @maryando,

    First apologies for the inconvenience that is caused to you. It is not our intention to show notices repeatedly, This is some bug that is happening and we are working to get this fixed.

    I would like to know which plugins are installed on your site. Can you copy and paste the site health information here? you can find the site health information in your WordPress dashboard.
    You can use pastebin to share the debug information.

    From the debug information I would like to check which plugins are installed on your site and try to understand why this is happening on your website.

Viewing 5 replies - 1 through 5 (of 5 total)

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