Hi @synconlinemedia,
If you have purchased one of our extensions or our bundle and you need help, you will need to submit a support ticket via our website as we are only allowed to provide support on this forum for the free plugin hosted on the wordpress.org website.
To submit a ticket, please login to our website using the email used on checkout and go to this page:
https://ultimatemember.com/support/ticket/
Thank you for supporting Ultimate Member with your purchase!
Regards.
Moderator
Jan Dembowski
(@jdembowski)
Forum Moderator and Brute Squad
For pro or commercial product support please contact the author directly on their site. This includes any pre-sales topics as well.
As the author is aware, commercial products are not supported in these forums. I am sure they will have no problem supporting you there.