Cookiebot – Didn’t work

  • Kathleen Elam

    (@a2zsc)


    6 years, 7 months ago

    I tried to make their plugin work on my site for 3 days. It kept breaking my site, whether cookies were accepted or not. Videos would not play, other plugins with no cookie were broken. If I set it to manual, then it worked. Of course it worked, nothing was being blocked. I opened a ticket and basically I need to hire a programmer to write code for all my plugins. Why do that when there are other plugins that actually work without the drama? In the meantime Cookiebot was counting the pages on my site, which by the way was not live and did not have any visitors, and they charged my Paypal account $24.00 for the first month. I asked for a refund and they said I had to pay for the first month no matter what, no exceptions.

    • This topic was modified 6 years, 7 months ago by Marius L. J.. Reason: Removed defamatory terms
    • This topic was modified 6 years, 7 months ago by Marius L. J..
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  • Plugin Author cookiebot

    (@cookiebot)

    6 years, 7 months ago

    Hi @a2zsc,

    Sorry to hear that you couldn’t get Cookiebot working. You could have reached out to one of our 1000 resellers to get help, tried the WP support forum, or our own community. Cookiebot seems to work just fine currently for around 175.000 websites.

    When you create a Cookiebot account, you start on the free plan. We then scan your site for any tracking going on, and if you have over 100 pages, which is the max for a free account, you will be upgraded to a free 1-month trial plan, which clearly states which premium plan you qualify for.

    IF you wish to proceed using Cookiebot, you have to configure billing information, in your case a Paypal account. Since you have configured your Paypal account, all of the information was available to you, so why does the no-refund come to you as a suprise? If content or features related to your paid membership were defective, unavailable, or did not perform as stated, then that would have been another case.

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