Donation Not processed

  • Resolved turnkeybiz

    (@turnkeybiz)


    6 years, 7 months ago

    Hello, I have a client using the plugin for donations on their dog rescue site. They decided to switch their Paypal email to another one without telling me. So a few donations are pending and not processed.

    Is there any way on the back end to push those donations through. I updated the plugin with the new Paypal email.

    thanks Auggie

Viewing 2 replies - 1 through 2 (of 2 total)
  • gsamsmith

    (@gsamsmith)

    6 years, 7 months ago

    Hi Auggie,

    Because the PayPal email was changed, this means the donors were unable to process their transactions fully through PayPal.

    Give was built to ensure that no donor payment information is stored within the plugin or within your site. This reduces much of the liability that comes with storing this information and transfers the job of keeping your donors information safe to the Payment Gateways where it is much more secure. So there is no way to push the Pending Donations through to the new PayPal account.

    The best way forward would be to contact the donors individually to resubmit as that information should be saved within the Pending donation information.

    Thanks!

    Thread Starter turnkeybiz

    (@turnkeybiz)

    6 years, 7 months ago

    thank you so much, great plugin by the way lol

Viewing 2 replies - 1 through 2 (of 2 total)

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