Contact Forms Not Sending Notification Emails

  • Resolved Anonymous User 15391246

    (@anonymized-15391246)


    6 years, 7 months ago

    We noticed that our contact forms on the page listed and the home page have not been sending notification emails since we installed the plugin on this site.

    The forms save to the database but do not send the information to the email listed in the form settings. They were doing so before the plugin was installed.

    Is it it possible to cache the page but not the Forms? If so, how can we achieve this?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author NitroPack

    (@nitropack)

    6 years, 7 months ago

    Hi @drummerchas

    We did some tests of the contact form with and without NitroPack. Could you check if you have received any emails from it with a @nitropack.io email?

    We first did two tests with NitroPack from a desktop and mobile, then a little later did two more from a non-optimized page, again with the same @nitropack.io email, so you could have received up to 4 emails from us.

    Could you check how many and which of these you received?

    Thread Starter Anonymous User 15391246

    (@anonymized-15391246)

    6 years, 7 months ago

    Hi. They were logged in our leads system but did not send through to the address they are supposed to go to.

    I will go through and disable plugins one by one to see if it may be something else causing the issue.

    Thank you.

    Plugin Author NitroPack

    (@nitropack)

    6 years, 6 months ago

    Hello @drummerchas,

    We hope you managed to find the solution to the issue. If not, the suggestions below may help out:

    1) We have recently released a new version of the NitroPack plugin. You may want to try updating to see if this will help.

    2) Alternatively, please feel free to contact us on support@nitropack.io if you need any additional help.

    Plugin Author NitroPack

    (@nitropack)

    6 years, 6 months ago

    Hi,

    We consider the issue resolved but if you have any further questions feel free to reach out to our support team.

Viewing 4 replies - 1 through 4 (of 4 total)

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