Theme Not Supporting Images

  • Tessila

    (@tessila)


    6 years, 7 months ago

    I photographed an event a few months ago, and I uploaded all the images to my website, but that’s when things started not working right. I discovered that the Virtue theme doesn’t support all the images I’d uploaded. The pages with those images now look like this. I tried a couple other themes, and the images showed up for them (except on mobile, which doesn’t work for any theme for some reason), but then some other things on the website weren’t working correctly with them, so I’d like to stick with Virtue. Is there a way I can get around the problem with these particular pages? I do have to sort through the galleries and delete a bunch, but I don’t even know if that’ll actually make them visible then.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Ben Ritner – Kadence WP

    (@britner)

    6 years, 7 months ago

    (except on mobile, which doesn’t work for any theme for some reason)

    That usually can mean your images are not in a web safe file name. For example if you are using special characters in the name. So I suggest you start there and make sure all your image files have web-safe file names.

    Or it can mean that your images are uploaded too large, the files are not compressed for web. This would explain things because mobile will give up on a page if the images are too heavy and your server can time out on a page if your images are so large they can’t be processed.

    If that is your issue I suggest compressing your images for web before uploading. See: https://compressjpeg.com/

    After that then, I suggest deactivating all your plugins and testing. Next, check your PHP error logs on your server.

    With that information, I should be able to target what is happening.

    Ben

    Thread Starter Tessila

    (@tessila)

    6 years, 7 months ago

    I’ll try that. Thank you!

    Thread Starter Tessila

    (@tessila)

    6 years, 7 months ago

    I used the file compression link you provided, but after a bit the link stopped working. Is there another one that you would recommend?

    Ben Ritner – Kadence WP

    (@britner)

    6 years, 7 months ago

    I’m not sure what you mean about the link, that site still works.

    You can use this one too: https://imageresizer.com/

    Ben

    Thread Starter Tessila

    (@tessila)

    6 years, 7 months ago

    Ah, the site must’ve been down for a day. It works now. Thank you!

Viewing 5 replies - 1 through 5 (of 5 total)

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