Can’t log in

  • pixelps

    (@pixelps)


    6 years, 7 months ago

    Hi, WordPress community

    I was logging into my WP admin account for a client (was originally koplayz.ga/wp-admin)
    I Then got a notification saying that “This page isn’t working,” “try clearing your cookies”.

    I cleared my cookies three times and it still shown that message.

    Is there something wrong here?

    I was able to log in yesterday though.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Moderator James Huff

    (@macmanx)

    6 years, 7 months ago

    Try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

    If that does not resolve the issue, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel (consult your hosting provider’s documentation for specifics on these), navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue (theme functions can interfere like plugins).

    Thread Starter pixelps

    (@pixelps)

    6 years, 7 months ago

    What do I rename it to @macmanx ? I have no dashboard access rn, but I know the user and password to it.

    Moderator James Huff

    (@macmanx)

    6 years, 7 months ago

    Rename it to anything, I usually add -broken

    So, if it’s the Twenty Nineteen theme, I’d change /wp-content/themes/twenty-nineteen/ to /wp-content/themes/twenty-nineteen-broken/

    Thread Starter pixelps

    (@pixelps)

    6 years, 7 months ago

    @macmanx my theme is Agama Blue on koplayz.ga . I cant find /wp-content/ in my ftp at all. is something wrong with that or is my hosting company blocked it

    Moderator James Huff

    (@macmanx)

    6 years, 7 months ago

    According to your site’s source, it should be right in your web root:

    <link rel='stylesheet' id='agama-parent-style-css' href='http://koplayz.ga/wp-content/themes/agama/style.css?ver=1.4.52' type='text/css' media='all' />

    It’s possible that your hosting provider is hiding it.

    Thread Starter pixelps

    (@pixelps)

    6 years, 7 months ago

    @macmanx it wasnt hidden, it was just behind /htdocs/ I changed it to agama-blue-broken…

    any way i can remove plugins via ftp because maybe a plugin changed it

    Moderator James Huff

    (@macmanx)

    6 years, 7 months ago

    Yes, follow the steps in the first link in my first reply.

Viewing 7 replies - 1 through 7 (of 7 total)

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