Plugin Support
Gabor
(@nextendweb_gabor)
Hi @felixzoerb!
I checked out your website in Firefox, but I don’t see the problem. What is the version number of your Firefox? Also please tell me what is the operation system of the computer you are using!
I’m using Firefox Quantum 69.0 (64-Bit) and mac os mojave (10.14.6)
The slider is very rough and the transitions are not smooth. I am surprised that you can not see it. the customer as well as others who tested it, have confirmed my view. Hope you can help
maybe you can see what i mean on the screen video.
left is chrome, right is firefox
its an wetransfer link
https://we.tl/t-s2MyIEZ6Ga
Plugin Support
Gabor
(@nextendweb_gabor)
Okey, in Mac I can see the problem. You are currently using quite big images and transitioning this big contents could be problematic for browsers. Please try to use the Optimize images option:
https://smartslider3.helpscoutdocs.com/article/1163-slider-settings-optimize
and also turn on the “Custom background image size” and just for a test, try to add some smaller value, like 1200*500px size. If that would make the transition better, you could try to use a better image size, like 1920*750px.
Firefox also commonly has issues with blurring, so you could also try to remove the Blur effect from the background images:
https://smartslider3.helpscoutdocs.com/article/1295-slide-settings-background#image-tab
because it could be, that this effect makes it too heavy for the transition to go smoothly.
If none of these help, please send me an export of your slider:
https://smartslider3.helpscoutdocs.com/article/370-import-slider#export
to: support@nextendweb.com
Thanks for your fast help!
Tested the optimize image option and the disabled blur, now its smooth!
i think i should do the blur directly on the images.
have a nice day!
