Line Items Gateway Error

  • Resolved divyauser

    (@divyauser)


    6 years, 8 months ago

    Hi Support,

    When I am placing the order I am getting a Gateway error: The number of line Items submitted is not allowed. A maximum of 30 line Items can be submitted on the checkout page.

    Our website also sell wholesale products. So many customers are purchasing products more then 30 in quantity.

    I need a solution for this.
    Is there any way I can increase limit of line Items so that authorize.net does not throw error and payment get processed?

    I want this fix asap. Please help. Our various customers are facing this issue.

    Waiting for your swift reply.

    Thanks & Regards
    Divya

Viewing 10 replies - 1 through 10 (of 10 total)
  • Thread Starter divyauser

    (@divyauser)

    6 years, 8 months ago

    Hi,

    I am waiting for your Replay.
    It is an urgent issue related to sales on my website.

    Thanks & Regards
    Divya

    Plugin Author mohsin.id

    (@mohsinoffline)

    6 years, 8 months ago

    Hi there,

    The Authorize.Net API cannot take more than 30 items, so we will need to cap it at a maximum 30 so the transaction goes through fine. Please send over temporary WP admin access via the contact form in the plugin and we will look into it on your site.

    Plugin Author mohsin.id

    (@mohsinoffline)

    6 years, 8 months ago

    The error should be fixed in the latest version

    Thread Starter divyauser

    (@divyauser)

    6 years, 6 months ago

    Hi,

    I have seen the change log.
    5.1.4
    Restricted the line items to be sent in the gateway request to 30

    It is written that you have done restriction.
    I have asked you to remove the restriction so that customers can purchase more than 30 line items in an Order.
    The line is the change log seems that you have applied restriction. Can you please make it clear?

    Waiting for your swift reply.

    Thanks & Regards
    Divya

    Plugin Author mohsin.id

    (@mohsinoffline)

    6 years, 6 months ago

    Authorize.Net only accepts 30 line items in a request, which is why you saw an error earlier with orders of more than 30 items. Now the plugin has been fixed to only include the first 30 line items in the request, with no restriction on WooCommerce end so the transaction will still go through fine for orders with more than 30 items.

    Thread Starter divyauser

    (@divyauser)

    6 years, 6 months ago

    Thanks for the fix 🙂

    Now Customer will able to add more than 30 line items in an Order. Correct?

    Thanks & Regards
    Divya

    • This reply was modified 6 years, 6 months ago by divyauser.
    • This reply was modified 6 years, 6 months ago by divyauser.
    Plugin Author mohsin.id

    (@mohsinoffline)

    6 years, 6 months ago

    Correct 😊

    Thread Starter divyauser

    (@divyauser)

    6 years, 6 months ago

    Ok, That is Fine.
    I placed an Order with 37 Line items. It works well at WooCoomerce end. But when I received Authorize.net Transaction auto-receipt, only 30 line items are visible there.
    No doubt, Total amount is properly deducted and visible in Receipt and in WooCommerce Email, but all line items are not visible in Receipt generated by Authorize.net.
    These may create confusion for customers.
    What can be done here?

    Thanks & Regards
    Divya

    Plugin Author mohsin.id

    (@mohsinoffline)

    6 years, 6 months ago

    Nothing really that can be done as it is a limitation within the Authorize.Net API.

    Thread Starter divyauser

    (@divyauser)

    6 years, 6 months ago

    OK, Thanks!

Viewing 10 replies - 1 through 10 (of 10 total)

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