Plugin update disappearance disaster

  • Resolved pavementsolutionsllc

    (@pavementsolutionsllc)


    6 years, 8 months ago

    I’ve been using the Updraft Plus plugin for about a year and a half now, without any issues. This morning, I updated the Updraft Plus plugin, and after it got done updating, it disappeared from my dashboard. It’s usually under Settings on the left sidebar, but now it doesn’t show up at all. Here’s a screenshot.

    I tried to reinstall the plugin, and after about 2 minutes, the installation failed because it said “Destination folder already exists.” Here is a screenshot of that.

    I’m using the Avada theme, if that matters.

    If anyone could please help with this, it’d be greatly appreciated! Hope I didn’t clickbait too much with the dramatic Topic Title hahaha.

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  • Plugin Contributor bcrodua

    (@bcrodua)

    6 years, 8 months ago

    Hi,

    It appears that an UpdraftPlus folder already exists.

    The best solution is to manually remove ‘updraftplus’ folder via FTP from the ‘wp-content/plugins/’ directory.

    Then manually upload the plugin via FTP. Download a fresh copy of the plugin from our install guide here. Then, unzip and upload to ‘wp-content/plugins’ so it becomes ‘wp-content/plugins/updraftplus’.

    After uploading the files, you can then activate the add-ons and connect plugin to UpdraftPlus.com from your WordPress dashboard.

    Kind Regards,
    Bryle

Viewing 1 replies (of 1 total)

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