Support

  • dciphered

    (@dciphered)


    6 years, 10 months ago

    ***UPDATE***
    Thanks for replying to my issue, deserves a bump on the review 😉
    —

    To be clear, this is a brilliant plugin.

    It is unfortunate however that support is non-existent from the experience that I’ve had to date, with numerous tickets unanswered for weeks/months now. I can appreciate that the author has commercialised the plugin (because it is a great plugin), and may have decided to only respond to support cases for paid versions of it, however I’m not quite sure about the up-sell logic here.

    If I can’t get some rudimentary support questions answered as a prospective buyer, then that’s enough to discourage most users from making a purchase.

    To the Author, there are better ways to manage support tiers based on the end user license, however silence is not one of them. Take it as constructive feedback.

    • This topic was modified 6 years, 9 months ago by dciphered.
    • This topic was modified 6 years, 9 months ago by dciphered.

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