Paypal/woocommerce card declining issue

  • Resolved sbobofcs

    (@sbobofcs)


    6 years, 9 months ago

    Our client called this morning saying that people have been calling stating that they are unable to make a purchase because their card keeps getting declined. The only payment method being offered is PayPal. This only started recently. Is there a way to fix this?

    • This topic was modified 6 years, 9 months ago by sbobofcs.

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Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Ross V. a11n

    (@rossviviano)

    Automattic Happiness Engineer

    6 years, 9 months ago

    Hi there,

    Would you mind enabling the logging for PayPal for us? Head to WooCommerce > Settings > Payments > PayPal, and enable Logging (if it is not already enabled)

    Next, please try to make a test order to generate logs.

    After that, please check WooCommerce > Status > Logs, select the new PayPal logs from the dropdown at the top right, and click “View”.
    Inside those logs, you should see an error message as to why the cards are being declined.

    Best,

    Ross

    Plugin Support Ross V. a11n

    (@rossviviano)

    Automattic Happiness Engineer

    6 years, 9 months ago

    Hi there,

    I haven’t heard from you in a bit, so I’m going to resolve this thread.
    If you need anything else, feel free to start a new one.

    Best,

    Ross

Viewing 2 replies - 1 through 2 (of 2 total)

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