Not protected, no error messages

  • Resolved reganengman

    (@reganengman)


    6 years, 9 months ago

    We have 12 wordpress sites, they all use the same basic configuration and plugins. The CleanTalk plugin is up to date.

    Today however, we started getting spams.

    When I check the cleantalk settings for this specific site, it says the last request from our website was 2 days ago, and logs do not show any of the forms that have been filled out in the last 2 days.

    I tried removing and re-installing the plugin, but it still shows as last server communication 2 days ago and is still not working.

    Please advise

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter reganengman

    (@reganengman)

    6 years, 9 months ago

    Report after deleting the service, uninstalling the plugin, setting up a new service, re-installing the plugin, getting new API Key and updating the plugin’s API Key:
    NOTE: We did not want or need the FireWall service, we already had a solution in place for that. We wanted CleanTalk for SPAM only.

    Last spam check request to http://moderate6.cleantalk.org server was at Aug 05 2019 15:57:45.
    Average request time for past 7 days: 0.581 seconds.
    Last time SpamFireWall was triggered for unknown IP at unknown
    SpamFireWall was updated Aug 07 2019 22:58:59. Now contains 13 entries.
    SpamFireWall sent unknown events at unknown.
    There are no failed connections to server.

    SergeM

    (@serge00)

    6 years, 9 months ago

    Hello, @reganengman.

    According to your CleanTalk profile, your websites send spam check requests and everything is fine except a few ones.

    Most likely the issue is in the access keys.

    Please, copy-paste your question in our private Ticket System:
    https://cleantalk.org/my/support/open

    Further investigation requires personal data.

Viewing 2 replies - 1 through 2 (of 2 total)

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