FATAL ERROR

  • jpcampo98

    (@jpcampo98)


    7 years, 1 month ago

    Sorry for my english, but guys, I have a “Little” problem.
    Im trying to access to my web site, but I cant, and this is the message that the website is showing, please if someone can help my out with this id be really grateful, thank u and I would be waiting for the solution 😀

    Warning: require_once(/home2/panbonmarche/public_html/wp-content/themes/Divi/et-pagebuilder/et-pagebuilder.php): failed to open stream: No such file or directory in /home2/panbonmarche/public_html/wp-content/themes/Divi/functions.php on line 6370

    Fatal error: require_once(): Failed opening required ‘/home2/panbonmarche/public_html/wp-content/themes/Divi/et-pagebuilder/et-pagebuilder.php’ (include_path=’.:/opt/php56/lib/php’) in /home2/panbonmarche/public_html/wp-content/themes/Divi/functions.php on line 6370

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Moderator James Huff

    (@macmanx)

    7 years, 1 month ago

    Access your server via SFTP or FTP, or a file manager in your hosting account’s control panel (consult your hosting provider’s documentation for specifics on these), navigate to /wp-content/themes/ and rename the /Divi/ directory there to /Divi-broken/

    This will force the default theme to activate so you can use your site again.

    Next, since that is a commercial theme, we ask that you please go to their official support channel, so you can get support from the people who know it best: https://www.elegantthemes.com/members-area/

    Forum volunteers are not given access to commercial products, so they would not know why it is not working properly. Other community members who may have faced your issue might be able to help you but your best bet is your product’s developer. Keep in mind we encourage you to use the official support venues, as it allows the developers to be aware of issues with their code and gives back to the community in a more robust way.

    WebBuddy

    (@websprout)

    7 years, 1 month ago

    It seems that you are using DIVI theme, do contact their support and they will be able to assist you.

Viewing 2 replies - 1 through 2 (of 2 total)

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