Thread Starter
poshh
(@poshh)
also I cannot load the ‘options page’ the load circle will not dissapear
I think you have this problem because of incorrect EXIF in your images metadata. The best wy to solve is to clear all metadata of your images before uploading. You can do it manually or write/find simple php script
Hi,
We are sorry for the late reply.
With a bit detailed information, we can help you resolve this problem. Could I please ask you to activate WordPress debugging and check for PHP errors, notices or warnings related to the product?
You can activate debugging the following way.
1. Access your website files using FTP connection and open wp-config.php file.
2. Look for the following line:
define( ‘WP_DEBUG’, false );
3. Change false into true, so the line looks like this:
define( ‘WP_DEBUG’, true );
If the line is not present in the file, simply add it to the bottom of wp-config.php and save it.
Afterwards, please have a look at WordPress administrative dashboard and your website front for PHP errors, warnings, notices, and send them to us. They will help us identify the problem.
Please let me know in case you will have questions.
Thank you!
Have a nice day!
