Live Chat Not Working

  • edkingcole

    (@edkingcole)


    6 years, 9 months ago

    Hi, I’m having trouble with my live chat plugin after the latest update. I was using Drift for years and it was working perfectly well until recently. I tried reinstalling but it doesn’t work. I tried FB customer chat plugin as well but both return with the same error results. I didn’t install anything new on my website either. Screenshot as attached. Please help. Thanks heaps!

Viewing 7 replies - 1 through 7 (of 7 total)
  • Thread Starter edkingcole

    (@edkingcole)

    6 years, 9 months ago

    Link to my screenshot: https://bit.ly/2Y79rE2

    hannah

    (@hannahritner)

    6 years, 9 months ago

    Hi @edkingcole,
    Have you tried resaving your permalinks? Navigate to Settings > Permalinks and save. Let me know if there’s no change.

    Hannah

    Thread Starter edkingcole

    (@edkingcole)

    6 years, 9 months ago

    Same results. It’s weird as I didn’t make any changes and it was working perfectly fine all the time till few days ago when my google map went missing and live chat was disabled. The new update fixed the map issue tho.

    • This reply was modified 6 years, 9 months ago by edkingcole.
    Thread Starter edkingcole

    (@edkingcole)

    6 years, 9 months ago

    By the way, does this resaving method would impact my website visibility on search engine? I was prompted that it will if I’ve made any changes which I obviously didn’t.

    Ben Ritner – Kadence WP

    (@britner)

    6 years, 9 months ago

    re-saving won’t just don’t change it.

    Does the chat not work when you are signed in? Or both?

    If you right click and click “inspect” in your browser and look at the “console” tab do you see any errors?

    Ben

    Thread Starter edkingcole

    (@edkingcole)

    6 years, 9 months ago

    Hi Ben, it returned with an error screen (https://bit.ly/2Y79rE2) whenever I saved the code into the plugin for both Drift and FB customer chat. I’m running Whatapps chat right now and have no problem it’s weird.

    Ben Ritner – Kadence WP

    (@britner)

    6 years, 9 months ago

    Where were you trying to add code? This for the free theme?

    Ben

Viewing 7 replies - 1 through 7 (of 7 total)

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