Automatic emails

  • Resolved christineclem

    (@christineclem)


    6 years, 10 months ago

    Hi,

    Two questions in regards to the automatic email function:

    1. Is there any way to ensure the ‘Registration Approved Email’ does not go into the spam folder of the user’s email?

    2. When users request a new password, they get an email from WordPress instead of the automated one I’ve set up via User Registration. I’ve made sure to tick the box that says ‘Enable this email sent to the user when a user requests for reset password.’, but this doesn’t appear to do the trick. How can I make this work?

    Thanks in advance,

    Christine

Viewing 9 replies - 1 through 9 (of 9 total)
  • Rumesh Udash

    (@rumesh38)

    6 years, 10 months ago

    Hi @christineclem,

    1. You can try changing the subject of your Approved email in order to avoid filtering.

    2. Can you tell us which version of User Registration Plugin you are using? This issue has been fixed in User Registration 1.6.1.

    Regards!

    Thread Starter christineclem

    (@christineclem)

    6 years, 10 months ago

    Hi Rumesh,

    Thanks for your reply!

    I have version 1.6.1 installed.

    It just doesn’t appear to be the User Registration’s plugin that sends out the password reset email currently, even though I’ve enabled the password reset email through the User Registration plugin.

    The password reset email currently comes from this address: wordpress@websiteaddress.com.au via fw-mail.com, which makes me think it’s defaulted somehow. How do I change this? If I can’t change it to come from User Registration, do you know where can I edit the message and the sender address?

    Thanks in advance, would be fantastic if you could help me.

    Best,

    Christine

    Rumesh Udash

    (@rumesh38)

    6 years, 10 months ago

    Hi @christineclem,

    If you are trying to reset password through our Login page. Then the email should be sent through our User Registration Plugin. Are you using any other mediam to reset password like core login or any other plugins?

    Regards.

    Thread Starter christineclem

    (@christineclem)

    6 years, 10 months ago

    Hi Rumesh,

    Thanks, that actually cleared a thing or two up. Can you please remind me – is there a shortcode for User Registration’s log in page? Or was this page auto generated upon installation of the plugin?

    Christine

    Rumesh Udash

    (@rumesh38)

    6 years, 10 months ago

    Hi @christineclem,

    Yes, it should be auto generated as my account page. But if it wasn’t generated you can use this shortcode. [user_registration_my_account]

    Regards!

    Thread Starter christineclem

    (@christineclem)

    6 years, 10 months ago

    Hi Rumesh,

    Thanks so much. That worked great! Is there a way to change the landing page though, so that when people log in, they are automatically redirected to a certain URL (and not to their User Registration account dashboard)?

    Thanks heaps!

    Christine

    abhashdc

    (@abhashdc)

    6 years, 10 months ago

    Hi @christineclem,

    You can redirect users to a different page using this shortcode:
    [user_registration_my_account redirect_url=”sample-page”]
    Replace your previous code with this and then change the redirect_url. “sample-page” refers to the page slug of the page that you want to redirect to after user login.

    Regards!

    Thread Starter christineclem

    (@christineclem)

    6 years, 10 months ago

    Hi,

    Thanks so much for trying to help me with this!

    I’ve replaced my previous shortcode with this and it works great when registering new users. However, I have problems with the password reset function and receive the following error message when I click on the auto generated URL in the password reset email I receive for my test user:

    This page isn’t working
    websiteurl.com.au redirected you too many times.
    Try clearing your cookies.
    ERR_TOO_MANY_REDIRECTS

    Can you please try telling me what’s wrong here? I’ve tried to remove all redirects, even the one in the log in shortcode, but it doesn’t appear to be working.

    Thanks in advance,

    Christine

    Rumesh Udash

    (@rumesh38)

    6 years, 9 months ago

    Hi @christineclem,

    Can you tell me where the Generated URL is pointing to so that we can test it?
    If you are uncomfortable in sharing your site URL here. Please contact us at help@wpeverest.com

    Regards!

Viewing 9 replies - 1 through 9 (of 9 total)

The topic ‘Automatic emails’ is closed to new replies.