Autofilled States

Resolved hurab
(@hurab)

7 years ago

Hi i have enable the checkout option in one of my website. first time if customer place an order they fill their details but second time when they place order the address details are filled except state

May i know where i have done wrong and what is the fix of the bug?

Much Thanks

Viewing 5 replies - 1 through 5 (of 5 total)

mother.of.code

(@imazed)

The Mother of Code

Hi there! Can you start by copy and pasting the system report for this site? You can find it under WP Admin > WooCommerce > Status > Get system report > Copy for support.

I’d like to see if you have any plugins active that might be affecting the checkout fields.

Thanks in advance!

Thread Starter

hurab

(@hurab)

7 years ago

Hi mother.of.code (@imazed)
please check


### WordPress Environment ###

WordPress address (URL): https://www.greencotton.my
Site address (URL): https://www.greencotton.my
WC Version: 3.6.4
Log Directory Writable: ✔
WP Version: 5.2.2
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 5.6.40 - We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version
PHP Post Max Size: 128 MB
PHP Time Limit: 120
PHP Max Input Vars: 3000
cURL Version: 7.59.0
OpenSSL/1.0.2r

SUHOSIN Installed: –
MySQL Version: 5.6.40-84.0-log
Max Upload Size: 128 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 3.6.4
WC Database Prefix: wp_
MaxMind GeoIP Database: ✔
Total Database Size: 96.55MB
Database Data Size: 76.21MB
Database Index Size: 20.34MB
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wpstg0_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB
wpstg0_woocommerce_log: Data: 0.02MB + Index: 0.02MB
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wpstg0_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB
wpstg0_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB
wpstg0_woocommerce_sessions: Data: 1.52MB + Index: 0.05MB
wpstg0_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB
wpstg0_woocommerce_shipping_zone_locations: Data: 0.17MB + Index: 0.28MB
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wp_posts: Data: 8.72MB + Index: 0.79MB
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wp_responsive_menu: Data: 0.05MB + Index: 0.00MB
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wp_revslider_sliders: Data: 0.02MB + Index: 0.00MB
wp_revslider_slides: Data: 0.22MB + Index: 0.00MB
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wp_termmeta: Data: 0.47MB + Index: 0.48MB
wp_terms: Data: 0.06MB + Index: 0.10MB
wp_term_relationships: Data: 0.05MB + Index: 0.11MB
wp_term_taxonomy: Data: 0.07MB + Index: 0.10MB
wp_toolset_post_guid_id: Data: 0.00MB + Index: 0.01MB
wp_usermeta: Data: 0.82MB + Index: 0.45MB
wp_users: Data: 0.03MB + Index: 0.04MB
wp_user_registration_sessions: Data: 0.02MB + Index: 0.02MB
wp_wcfm_daily_analysis: Data: 0.02MB + Index: 0.02MB
wp_wcfm_detailed_analysis: Data: 0.02MB + Index: 0.00MB
wp_wcfm_enquiries: Data: 0.02MB + Index: 0.00MB
wp_wcfm_enquiries_meta: Data: 0.02MB + Index: 0.00MB
wp_wcfm_enquiries_response: Data: 0.02MB + Index: 0.00MB
wp_wcfm_following_followers: Data: 0.02MB + Index: 0.00MB
wp_wcfm_marketplace_affiliate_orders: Data: 0.02MB + Index: 0.02MB
wp_wcfm_marketplace_affiliate_orders_meta: Data: 0.02MB + Index: 0.00MB
wp_wcfm_marketplace_orders: Data: 0.02MB + Index: 0.02MB
wp_wcfm_marketplace_orders_meta: Data: 0.02MB + Index: 0.00MB
wp_wcfm_marketplace_product_multivendor: Data: 0.02MB + Index: 0.02MB
wp_wcfm_marketplace_refund_request: Data: 0.02MB + Index: 0.00MB
wp_wcfm_marketplace_reverse_withdrawal: Data: 0.02MB + Index: 0.00MB
wp_wcfm_marketplace_reviews: Data: 0.02MB + Index: 0.00MB
wp_wcfm_marketplace_reviews_response: Data: 0.02MB + Index: 0.00MB
wp_wcfm_marketplace_review_rating_meta: Data: 0.02MB + Index: 0.00MB
wp_wcfm_marketplace_shipping_zone_locations: Data: 0.02MB + Index: 0.00MB
wp_wcfm_marketplace_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB
wp_wcfm_marketplace_store_taxonomies: Data: 0.02MB + Index: 0.00MB
wp_wcfm_marketplace_vendor_ledger: Data: 0.02MB + Index: 0.00MB
wp_wcfm_marketplace_withdraw_request: Data: 0.02MB + Index: 0.00MB
wp_wcfm_marketplace_withdraw_request_meta: Data: 0.02MB + Index: 0.00MB
wp_wcfm_messages: Data: 0.02MB + Index: 0.00MB
wp_wcfm_messages_modifier: Data: 0.02MB + Index: 0.00MB
wp_wcfm_messages_stat: Data: 0.02MB + Index: 0.00MB
wp_wcfm_support: Data: 0.02MB + Index: 0.00MB
wp_wcfm_support_meta: Data: 0.02MB + Index: 0.00MB
wp_wcfm_support_response: Data: 0.02MB + Index: 0.00MB
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wp_wt_wishlists: Data: 0.02MB + Index: 0.00MB
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wp_zi2_sales: Data: 0.02MB + Index: 0.00MB
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wp_zi2_shipments: Data: 0.02MB + Index: 0.00MB
wp_zi2_shipments_lines: Data: 0.02MB + Index: 0.00MB

### Post Type Counts ###

attachment: 4243
atum_inventory_log: 2
erforms: 1
foogallery: 42
foogallery-album: 2
kwlogos: 11
nav_menu_item: 209
page: 88
popup: 3
popup_theme: 6
post: 5
product: 37
product_variation: 211
revision: 559
scheduled-action: 36
shop_coupon: 1
shop_order: 176
shop_order_refund: 1
slide: 6
smartforms_preview: 1
soliloquy: 1
testimonial: 5
testimonial_rotator: 1
um_directory: 1
um_form: 6
user_registration: 1
wp-types-group: 1
wpcf7_contact_form: 9
wpforms: 1

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (37) ###

Advanced Access Manager: by Vasyl Martyniuk <vasyl@vasyltech.com> – 5.9.7.3
Breadcrumb NavXT: by John Havlik – 6.3.0
Contact Form 7 - Dynamic Text Extension: by Chris Mavricos
SevenSpark – 2.0.2.1

Contact Form 7: by Takayuki Miyoshi – 5.1.3
Webcraftic Disable Admin Notices Individually: by Webcraftic  – 1.0.6
Fusion Builder: by ThemeFusion – 1.9.1
Fusion Core: by ThemeFusion – 3.9.1
Green Cotton Zone Plugin: by  –
Heartbeat Control by WP Rocket: by WP Rocket – 1.2.5
If Menu - Visibility control for menu items: by Layered – 0.14.1
Members: by Justin Tadlock – 2.1.0
Menu Icons: by ThemeIsle – 0.11.5
Moodgiver Hide Shop Categories: by Antonio Nardone – 1.0
My Custom Functions: by Space X-Chimp – 4.38
Product Visibility by User Role for WooCommerce: by WP Wham – 1.4.1 – Not tested with the active version of WooCommerce
TinyMCE Advanced: by Andrew Ozz – 5.2.1
User Role Editor: by Vladimir Garagulya – 4.51.1
WordPress Users & WooCommerce Customers Import Export(BASIC): by WebToffee – 1.2.9
WC Cancel Order: by Vikram Singh – 2.9 – Not tested with the active version of WooCommerce
Advanced Shipment Tracking for WooCommerce: by zorem – 2.1
Woocommerce Minimum and Maximum Quantity: by Ashok G – 2.0.6 – Not tested with the active version of WooCommerce
Advanced Order Export For WooCommerce: by AlgolPlus – 2.1.1 – Not tested with the active version of WooCommerce
Country Based Restrictions for WooCommerce: by zorem – 1.9
WooCommerce Variation Swatches: by Emran Ahmed – 1.0.57
WooCommerce Category Accordion.: by TechieResource – 1.2.1 – Not tested with the active version of WooCommerce
Woocommerce Table Rate Shipping: by JEM Plugins – 2.0.5
WooCommerce iPay88 Payment Gateway: by  –  – Not tested with the active version of WooCommerce
WooCommerce Geolocation Based Products: by Roy Ho – 1.5.4 – Not tested with the active version of WooCommerce
Woocommerce Multiple Addresses: by Alexander Tinyaev – 1.0.7.1 – Not tested with the active version of WooCommerce
WooCommerce PDF Invoices & Packing Slips: by Ewout Fernhout – 2.2.14
WooCommerce: by Automattic – 3.6.4 – 3.6.5 is available
WP-DBManager: by Lester 'GaMerZ' Chan – 2.79.2
WP Mail SMTP: by WPForms – 1.4.2
Wp Posts Carousel: by Marcin Gierada – 1.3.6
Contact Form 7 Redirection: by Query Solutions – 1.3.2
YITH Woocommerce Request A Quote Premium: by YITHEMES – 1.6.1 – Not tested with the active version of WooCommerce
Zoho SalesIQ: by Zoho SalesIQ Team – 1.0.9

### Inactive Plugins (2) ###

GDEX for Woocommerce: by GDEX – 1.0.2 – Not tested with the active version of WooCommerce
No CAPTCHA reCAPTCHA for WooCommerce: by MailOptin Team – 1.2.6 – Not tested with the active version of WooCommerce

### Settings ###

API Enabled: ✔
Force SSL: –
Currency: MYR (RM)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #7149 - /products-2/
Cart: #33 - /cart/
Checkout: #34 - /checkout/
My account: #35 - /my-account-2/
Terms and conditions: #9451 - /terms-of-use/

### Theme ###

Name: Avada
Version: 5.9.1
Author URL: http://themeforest.net/user/ThemeFusion
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ✔

### Templates ###

Overrides: Avada/woocommerce/cart/cart.php
Avada/woocommerce/checkout/form-pay.php
Avada/woocommerce/checkout/review-order.php
Avada/woocommerce/checkout/thankyou.php
Avada/woocommerce/loop/loop-start.php
Avada/woocommerce/single-product/add-to-cart/variable.php
Avada/woocommerce/single-product/short-description.php
Avada/woocommerce/single-product/tabs/additional-information.php
Avada/woocommerce/single-product/tabs/description.php

### Action Scheduler ###

Complete: 34
Oldest: 2019-06-04 00:43:36 +0000
Newest: 2019-07-03 03:06:28 +0000

Pending: 2
Oldest: 2019-07-04 02:34:03 +0000
Newest: 2019-07-04 03:06:28 +0000

Canceled: 0
Oldest: –
Newest: –

In-progress: 0
Oldest: –
Newest: –

Failed: 0
Oldest: –
Newest: –

Plugin Support

Riaan K.

(@riaanknoetze)

7 years ago

Hi there,

I’ve just tested thing on my local testing installation and in each instance, the state was auto-filled (based on the user’s saved billing address) automatically.

This means that things are likely limited to only your site. Now, when looking at the status report you included, I noticed that your theme is overriding several WooCommerce templates with its own ones. To test whether your theme is causing that conflict, are you still experiencing the same issue after temporarily switching to the default TwentyNineteen theme?

Thread Starter

hurab

(@hurab)

6 years, 12 months ago

apologies for late reply. i havent switched to twenty nineteen theme. do i need to switch to the theme.